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Form of work- Mixed Role: Medical Secretary & Receptionist (Main Reception & Day Hospital). Join our existing admin team in a role that assists across various departments.
- Permanent, Part-Time (70 hrs per fortnight), Monday to Friday Shifts Only (No Weekends).
- Attractive Location Close to Public Transport – GC G:link
Our centre in Southport led by a team of highly experienced cancer specialists who provide a comprehensive range of medical oncology services and treatment for blood disorders. Icon’s team of caring health professionals and administrative staff strive to provide personalised care and meet the individual needs of each patient and their loved ones.
We have a 24-chair day hospital on-site as well as the provision of consulting rooms for our various Oncologists, Haematologists and other specialists.
Our vision is to deliver the best care possible, to as many people as possible, as close to home as possible. A true team makes that happen.
If you have Day Hospital / Admissions experience or have worked as a Medical Secretary in a private specialist setting, we’d love to hear from you!
About the Role:
We have new part-time opportunity for a Medical Administrator to join our team in a role with split duties, sometimes working within our Practice Management department (Secretarial) supporting our Oncology specialists, other times on main reception, and also within our Day Hospital (Reception & Admissions) supporting the patient support and administration function.
This role reports to our Administration Manager and operates in a permanent part-time manner at our Icon Cancer Centre Southport.
Learn more about our service here: https://iconcancercentre.com.au/centre/southport/
Key Responsibilities:
Main Reception & Practice / Secretarial
- Working as part of an administration team to support a large group of doctors daily
- Rotating duties of front reception and doctor reception, rotating early and late shifts
- Answering telephone calls and responding to enquiries
- Booking new patient referrals, prepping of daily clinics, referral reminders
- Triaging referrals to on-site specialists
- Welcoming patients, collecting, and entering personal details and managing waiting room
- Process patient admission, check private healthcare details
- Collecting patient excesses for day hospital appointments
- Schedule further appointments for both doctors and clinic appointments
- Setting up consulting rooms, prepare paperwork for appointments
- Manage incoming/outgoing mail
- Diary management/scheduling
- Organise theatre/hospital bookings and allied health referrals
- Patient billing and debtor management
- Maintaining and managing patient information
- Supporting Icon's WHS Officers and committees to effectively carry out their responsibilities
- Modelling and promoting Icon's vision and values.
About the person we're going to hire:
We are looking for an experienced Medical Administrator with outstanding customer service to join our team. We are looking for someone who is proactive, personable and enthusiastic about the role. If this sounds like you, we'd love to hear from you.
Skills & Experience:
- Experience in a similar role in Day Oncology/Haematology desirable but not necessary
- Medical Secretary experience within specialist setting also desirable.
- Experience with Medicare, DVA and Private Health Insurance.
- Excellent organisational and time management skills.
- Ability to communicate with clarity both verbally (face-to-face and telephone) and written.
- Ability to use computer systems – competence required in Word and Excel.
- Delivery of excellent client service (to internal and/or external clients)
- Possessing basic knowledge of medical terminology
How to Apply:
If you are highly enthusiastic, quick to adapt in a fast-paced environment and are passionate about healthcare, we want to hear from you. In return we offer a friendly, flexible and dynamic work environment and the opportunity to work for a growing and innovative market leader.
If you meet the above criteria, please apply by clicking on the Apply link below. We love reading cover letters, so feel free to attach one along with your Resume/CV.
COVID Health Requirement
In submitting your application, you understand and acknowledge that a state government public health order, direction and/or regulation may be applicable to the workplace and/or role that you are applying for (“COVID Health Requirement”). You acknowledge and agree to comply with any applicable COVID Health Requirement including, but not limited to, providing us with information regarding your COVID vaccination status upon our reasonable request.
