AddressHellmann Worldwide Logistics is one of the largest international logistics providers. With our high-performance products Airfreight, Seafreight, Road & Rail and Contract Logistics, we always offer the right solution for the complex logistics requirements of our customers.
Hellmann remains a family business 153 years after its foundation and is represented by a worldwide network of 489 offices in 173 countries with more than 19,500 people and we are looking to add forward thinking individuals who will continue to grow and develop with us.
Your New Role
We are looking for a dedicated, energetic and experienced National Key Account Manager to join our team on a full time basis located in our Brisbane office.
Bring your flexible, Can-Do attitude to work every day and enjoy being part of an amazing team. As well as having experience in a similar role, some responsibilities include, but are not limited to:
- Maintain business with assigned national accounts , lead in business and performance reviews (MBR,QBR), be able to identify service issues and allocate the right resource for improvement, demonstrate detailed service to meet the requirements of customers (KPI)
- Generate new sales opportunities from existing customers, achieve yearly growth target of strategic accounts
- Follow the tender management process, conduct competition environment analysis and negotiation strategy in alignment with products.
- Support the development of national business, especially auto vertical, priority LCL with multi-model freight products, develop related solutions with product team.
- Manage AR process, including due date and credit limitations
- For Key Accounts in own book of business: Prepare, execute, monitor and continuously improve account strategies/development plans/business plans
- For Key Accounts in own book of business: Conduct sales forecasting, planning, and budgeting processes and prepare corresponding reports on account status
- For Key Accounts in own book of business: Deliver personal sales plan in CRM and Corporate Planner
- Adhere with and execute sales strategy and sales as provided by global/regional/country sales leadership
- Adhere with and execute binding guidelines and standards on sales-related structures and processes
- Define succession/replacement, recruiting and personnel development needs for disciplinary direct reports and coordinate with HR
- Support Products in enhancement of product/service portfolio and corresponding pricing (e.g. identify business opportunities based on customer needs feedback, deliver commercial feedback from market/customers to Products)
- Drive and support Products regarding individual product design for customer
- Create written offers and offer/service presentations for the customer in alignment with Products
- For Key Accounts in own book of business: Ensure acquisition of new target customers and enhancement of existing customer relationships with the goal to retain and expand HWL business
- For Key Accounts in own book of business: Generate tender leads and support timely delivery of compelling and value generating proposals
- Identify and convert sales opportunities in collaboration with Products (e.g. determine the customer's requirements, conduct customer workshops, drive opportunity assessment to ensure most promising leads are being pursued)
- For Key Accounts in own book of business: Deliver a multiple return on TCoE as defined in individual incentive scheme
- For Key Accounts in own book of business: Maintain effective customer records in CRM system (opportunities, visits etc.)
- For Key Accounts in own book of business: Negotiate contracts within commercial and operational parameters defined by Product and in close alignment with Products and Geos (e.g. involvement of operational managers responsible for coordinating and fine-tuning the operational processes when negotiating conditions, establishment of service level agreements and standard operating procedures)
- For Key Accounts in own book of business: Ensure renegotiation of prices if necessary (triggered by Product; within boundaries given by product)
- For Key Accounts in own book of business: Serve as an escalation level for commercial and operational customer issues and assist with challenging client requests, as needed
- Support local sales activities at SME customers within own area of expertise (e.g. transfer of industry-specific knowledge, attendance at client meetings)
- Coordinate with product to clearly communicate the progress of monthly/ quarterly initiatives to internal and external stakeholders
- Support the definition and implementation of marketing initiatives
- Other tasks and responsibilities which may be assigned as and when required by Hellmann AU management
What You Need
We will help you be successful in this role. To start you will need:
- Experience in International Freight Forwarding
- 8 years minimum experience in freight forwarding industry.
- Experience / Success in auto vertical projects and tender process management.
- Excellent communication skills, both written and verbal.
Your professional presentation and communication skills, along with true passion for providing exceptional customer experiences will play a major role in achieving success, both professionally and personally.
What You’ll Get In Return
Not only will you be joining an amazing and supportive business that provides the best Freight & Logistics services, you will also get:
- A competitive remuneration package
- Strong and supportive leadership team
- Excellent Commission Scheme
If you are an experienced National Key Account Manager who thrives on delivering exceptional customer service and growing & developing our business, then we want to hear from you!
What To Do Now
If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW!
Hellmann Worldwide Logistics is an equal opportunity employer.
