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Form of workFounded in 1860, Dowell Windows has been in the building industry for over 160 years in the window manufacturing business. We are proudly Australian owned and operated and continue to strengthen in the residential market. Our goal is to provide sustainable windows to our clients in the building industry at the highest standard.
Dowell Windows has an excellent opportunity for a vibrant and driven Office Coordinator to join our team at Warrnambool. You will be the first point of contact for the sales team and customers for all services. Reporting to the State Sales Manager VIC, the Office Coordinator will be an all-rounder with the mix of assisting the sales team and customers.
Your key responsibilities of the role will include but not limited to:
- Answering phone calls, directing queries and maintaining emails
- Estimating customer quotes and processing customer orders using the V6 system
- Responding to customer enquiries from showroom walk in and producing quality solutions that satisfy all parties
- Coordinating of service and despatch teams
- Providing administrative support to the team by preparing regular reports
- Working with the State Sales Manager VIC to identify and implement business improvement projects
- Daily negotiations with customers and sub-contractors on delivery / production dates, extra delivery charges and any site difficulties
- Manage delivery/order issues swiftly keeping customer informed
- Respond to all customer enquiries and produce quality solutions that satisfy all parties
The successful candidate for this role will:
- Have strong communication and customer service skills
- A “can do” approach to all aspects of the role
- Be direct, truthful, and easy to deal with
- Be proactive in your approach and seek out information when required
- Be a team player who is a problem solver
- Be a self-starter who can work autonomously
- Sound knowledge in Microsoft Excel, Word, Access, Outlook
