Operations Coordinator

We are Woolworths GroupWe are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in an dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

• 6 month - Fixed term contract
• Sydney - Hybrid working
• Be a part of a purpose-led business focused on reducing food waste

It's estimated Australia wastes 7.6 million tonnes of food a year costing the economy billions while thousands of households face food insecurity each year. This problem also has significant environmental impacts including wasted natural resources.As Australia continues grappling with the issue at-hand, it also presents opportunities for new and inventive ways to divert and repurpose wasted food.Refresh:Food is a new, profit-for-purpose B2B digital marketplace that exists to help reduce food waste through a new sales channel between growers and buyers by:

• Providing a seamless in-app experience to list produce that may be in excess or out-of-spec.
• Connecting growers and buyers through a new sales channel offering a seamless experience with transactions, requests and offers.
• Offering a simple, and secure platform to transact and make payments through the Refresh:Food platform.
• Automating logistics of produce from sellers to buyers, regardless of location across Australia.

What you'll experience

• Develop your career in an organisation that gives you the time and space to think creatively and strategically
• Feel supported and empowered by your leaders
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

What you'll do

• Moderate, coordinate and input daily listings, transactions (including delivery), requests and offers while ensuring a best-in-class experience
• Be the point-of-contact for growers and buyers who may need support while resolving issues by phone, email and chat
• Assist buyers, growers and logistics providers resolve any disputes that may arise
• Maintain relationships with external businesses such as external logistics providers
• Work with the Head of Sales Operations and General Manager of Operations to develop and implement new operational processes and systems
• Provide cross-functional support including meeting coordination, minute taking and data input and review
• Follow standard operating procedures, including escalation procedures
• Manage and contribute to the knowledge base of issues and resolution
• Create and maintain support process documentation
• Provide feedback to Operations, Product and Design teams for any product fixes or common questions / issues

What you'll bring

• 2+ years in a customer-facing support role. B2B experience is highly regarded
• Outstanding interpersonal skills focused on delivering exceptional experiences
• Excellent problem solving and conflict resolution skills
• Experience communicating with external partners and service providers preferred
• Experience using customer support tools (such as softphone technology)
• A team player who is willing to roll up their sleeves to get the job done
• Ability to quickly learn about new platform features as they are released, in preparation for customer support
• Detail oriented and organised, with high levels of initiative
• Data literate including basic knowledge of Google Sheets (or Excel)
• Passion and interest for sustainability and solving the problem of food waste

Everyone belongs at Woolworths GroupDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.You can learn more about working with us on or via . #LI #work180.Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.