Operations Coordinator Melbourne

CHEFS ON THE RUN is one of Australia's premier casual Hospitality & Catering personnel suppliers. We have a proud track record of supplying quality temporary chefs and hospitality staff around Australia since 1990.

We supply Aged Care, Hospitality & Tourism, Catering and Mining sites around Australia with people who may be required for anything from one shift to a month or more. From our offices in Melbourne. Sydney & Brisbane we supply clients all over Australia - mainly in the eastern States. Our work requires getting to know both our employees and our clients - and being able to match the skills and temperaments of our people to our clients' requirements.

We spend a lot of time on the phones and one week in three this role requires someone to be out on the road talking to current, previous and potential new clients. It is a very people-oriented role and one that suits someone with an outgoing personality and attention to detail.

The Operations Team in each State is made up of three people, one State Manager and two Operations Coordinators. All three rotate through the three week roster, so that everyone is multi-skilled and the requirement to be in the bookings hot-seat and on call is shared.

Due to a sudden departure for family reasons, we have a vacancy for an Operations Coordinator to join our Melbourne team. The ability to start in a short timeframe will be highly valued. You must have the right to work in Australia and not require sponsorship. The role involves -

• Recruiting, managing and providing feedback to casual personnel 
• Managing existing relationships with clients in the hospitality & tourism, catering, Aged Care & Health, Childcare and Mining sectors
• Marketing the services of the company on phones (weekly check-ins and cold calling), via email and getting out on the road Tuesday to Thursday every third week
• Operations team members work a rotating three week roster – a week managing the bookings and allocations of personnel (including being on call from 6am to 10pm Mon-Sun), a week supporting the person running bookings and a week marketing (including 3 days on the road)
• Learning to operate the company’s Booking System and interfaces with client booking systems & portals, and monitoring a broad range of compliance requirements – particularly in the Aged Care & Health environment
• Working closely with our Admin & Finance team to ensure all payroll and invoicing activities are able to be completed accurately and in a timely manner
• Understanding the categories and duties associated with the industry sectors we supply, including Food Safety and COVID/Health best practice.
• Dealing professionally with Client and Staff complaints with the support of the State Manager and CEO
• Attending our Ringwood office Monday to Friday.

The role requires -

• Ability to interview, recruit and coordinate casual personnel rosters of 200 plus people
• Commitment to understanding client requirements and matching personnel to both the role and client environment
• Good telephone communication skills, competent email and written communication skills
• Ensuring company procedures are followed and communicated to casual personnel
• The ability to resolve client issues quickly and efficiently
• Strong attention to detail
• Capacity to manage frustration where staff or clients change plans at the last minute
• Strong time management and organisation skills
• Strong knowledge of Melbourne suburbs
• Full Driver’s License
• Genuine passion for delivering great service.

If this role sounds like you, please send your resume and a brief covering letter explaining your suitability for the role to sbailey@chefsontherun.com.au We will shortlist and start interviews very swiftly.

Applications Close Friday 26th April 2024 unless the role is filled earlier.