Address HELLO.
TSA is a global leader in project management and advisory services dedicated to making a positive impact in our communities. With a team of 900 professionals, we collaborate with industry experts to enhance public and private utilities and infrastructure, ranging from small projects to large-scale initiatives. Our commitment to reducing embodied carbon by 40% drives our mission to create spaces and places where people connect, learn, grow, live, heal, protect, commute, work, and shop.
With offices across Australia, New Zealand, Southeast Asia, and the United Kingdom, we prioritise inspiring, empowering, growing, and supporting our people. We take pride in being a certified "Great Place to Work” and provide industry-leading benefits, diverse growth opportunities, engaging social activities, award-winning learning and development offerings and comprehensive Diversity, Equity, and Inclusion initiatives, all designed to support you at every stage of your career journey. Please visit our website to learn more about the TSA story.
ABOUT THE ROLE
We are seeking a results driven, dynamic and professional Operations Manager for our Brisbane office. This is a fixed term 12 month role, with the possibility of transitioning to a permanent role.
The role would suit someone with up to 10 years’ experience in a similar operations and office management role, with excellent attention to detail and organisation skills, excellent communication skills with both internal and external stakeholders, and excellent time management skills, including working to deadlines.
The Operations Manager holds a central role in the day-to-day operations of the regional business, providing exceptional oversight, ensuring the seamless management of critical functions while extending professional support to the regional Leadership Team. The Operations Manager provides oversight of regional financials, billing, resourcing, events, and marketing and communications. The Operations Manager also has the opportunity to participate as a contributor to group-wide initiatives and working groups.
As the Operations Manager, you will be responsible for:
Serve as a liaison for the Regional General Manager, aimed at streamlining and minimizing their involvement in operational activities.
Align the business with the vision and strategy crafted by the Board and Senior Leadership Team.
Exercise supervision over resource management, revenue, business operation budgets, and day-to-day activities and processes.
Support the Regional General Manager and Senior Leadership Team with talent acquisition activities.
Provide professional support to, and actively participate as a member of the Senior Leadership Team.
Oversee regional onboarding processes for new starters including the oversight of culture and staff retention.
Work closely with the P&C Business Partner on regional people and culture initiatives and help coordinate activities.
Address and solve issues related to project financials.
Collaborate with the Regional General Manager and Senior Leadership Team to manage and monitor regional financials, overseeing monthly billing and mid-month financials reviews.
Provide training and support to Project Directors when required.
Ensure the identification and assignment of the most appropriate resources based on their availability, skills, aspirations, and experience.
Prioritise competing resourcing requests, manage resourcing clashes, and provide solution-oriented approaches.
ABOUT YOU
10 + years experience in a similar role
Excellent attention to detail and organisational skills
Experience in programs including salesforce and CRM systems is highly regarded.
Ability to develop and maintain an environment of trust, diversity, and inclusion.
A proactive, collaborative mindset and demonstrated capacity to work independently and within a team environment.
Adaptable and solution-focused, demonstrating a can-do attitude to address challenges effectively.
Excellent communicator with both internal and external stakeholders.
Excellent time management skills including working to deadlines.
Operates seamlessly at both strategic and operational levels.
Strong writing skills, coupled with advanced proficiency in MS Office tools.
Financial management & invoicing experience.
Passion for employee experience and supporting others.
Good people person with a positive demeanour and can-do attitude that loves working in a dynamic team environment.
Flexible and willing to work with a variety of teams.
Why TSA.
Your journey with us promises personal growth, professional excellence, and a welcoming, inclusive workplace. Here's why joining TSA is the right choice:
Certified "Great Place To Work": Our recognition as a "Great Place To Work" in both New Zealand and Australia in 2021 and 2023 reflects our unwavering commitment to fostering a positive and supportive workplace culture.
Award-Winning Learning and Development: We're proud to set the standard for excellence and innovation in professional development. In 2023, we received the "Best Learning and Development Program" award.
Diversity, Equity, and Inclusion initiatives: We lead the industry with our comprehensive DEI program, making us finalists in the "Best Diversity, Equity, and Inclusion Program" category in 2023. Our dedication ensures an environment where everyone can bring their authentic selves to work.
Hybrid and Flexible Workplace- At TSA, we know that life happens, which is why we always try to work with our staff to provide flexible working arrangements.
Comprehensive Benefits, Rewards and Recognition: Our benefits program goes beyond the ordinary. We provide exceptional support, growth opportunities, recognition, and rewards, including additional leave, discounts, and perks.
Abundant Career Opportunities: Joining us means opening the door to incredible career opportunities. We operate in a diverse range of sectors and service lines, including Projects, Advisory, and Carbon, across various locations. Additionally, you can actively engage in thought leadership, participate in industry events, and take part in employee-led committees focused on ESG, DEI, Reconciliation, and more.
Digital Excellence: We prioritise investment in cutting-edge systems and digital technologies to stay at the forefront of our industry. This commitment ensures that our people have the technological tools and resources necessary to support, drive efficiencies, and enable you to excel while focusing on what you do best.
At TSA we celebrate diversity and welcome individuals from all backgrounds. We are committed to creating an inclusive and equitable workplace. If you require any accommodations or assistance during the recruitment process, please do not hesitate to contact our People and Culture team at people@tsamgt.com.
