Project Administrator

Realty and Asset Management is a unique owner focussed department within Accor Apartments and Realty based on the Gold Coast. With over 100 properties under management, Realty and Asset Management oversees the negotiation and management of all agreements in place with Owners, Body Corporates and Owners Associations in the Accor Apartments and Realty portfolio. 

Purpose

As Project Administrator, your role is central to the efficiency of our Owner Experience team. You'll be the link that maintains transparent communication with clients, ensures compliance, and in turn, bolsters the success of our team whilst leaving clients thoroughly satisfied.

Primary Responsibilities

• Maintaining the CRM system
• Maintaining a good working knowledge of all types of letting agreements (POA/GTA/MIA/MFFA) and drafting and issuing contracts to unit owners/investors
• Maintain a good working knowledge of the ADL software program
• Administer and implement owner campaigns for new developments to optimise conversion of keys in letting pool and the sale of furniture packages
• Liaise with clients and owners for leasing related initiatives in new developments
• Coordinate with marketing the creation of tailored property/owner and departmental collateral
• Review records of terminated keys to identify any key loss/gain trends and assist in implementing initiatives across various properties and regions as required
• Assist the Asset Coordinator to process incoming letting agreements and liaison with Property Team and Unit Owners to ensure a smooth and efficient turnaround of keys into the letting pool
• Manage the administration of Accor Apartments and Realty Funded Fit-Outs including agreement drafting, capex approvals, invoice approvals and insurance lodgements
• Assist with the annual compilation of investment briefs for all required properties including running PMS reports and compiling all rates and statistics
• Ensuring relevant system and operational processes are in place and maintained to support above projects including maintaining a good working knowledge of the discount profile setup in Sihot and making partnership program system updates as required
• Liaising with the marketing department for any updates required to the owners website
• Preparation and distribution of corporate communication to owners and General Managers
• Implementing initiatives and processes to assist the Owner Experience Team in achieving the departments objectives
• Assisting the Manager, Growth & Retention or Director of Owner Experience with any additional duties as required

Skills and Experience

• Current QLD Real Estate Registration Certificate preferred
• Previous Experience in Salesforce CRM preferred
• Demonstrated proficiency in navigating various systems, including Microsoft Office and CRM databases
• Display an outstanding level of attention to detail
• Outstanding communication and interpersonal abilities

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

To view all current opportunities within Accor Apartments & Realty, visit: https://dayforcehcm.com/CandidatePortal/en-AU/accorpacific