Reception

Job Description

Location: Melbourne | Western Metropolitan

Job type: Full time / From 24/04/2023

Organisation: Education and Training

Salary: Salary not specified

Occupation: Education and Training

Reference: 1336121

Selection Criteria

SC1 Demonstrated capacity to perform duties consistent with established guidelines and frameworks, including coordinating and supporting others in respect to specific work functions relevant to the role.

SC2 Demonstrated capacity to work and collaborate with others in a team environment.

SC3 Demonstrated capacity to communicate effectively in a team environment, including high level oral and written communication skills.

SC4 Possess the technical knowledge and expertise relevant to the position.

SC5 Demonstrated capacity to provide advice and support to management and other school staff in respect to the work area.

SC6 A commitment to professional learning and growth for both self and others.

Role

The primary function of the Receptionist is to be the first point of contact for visitors to the college, and to support the financial sector and student administration using a team approach. The incumbent must have a sound working knowledge of CASES21, Compass and DET applications. This position requires the highest levels of interpersonal skills using respect, compassion, understanding and empathy, and must maintain confidentiality in line with the Privacy Laws and associated legislation. The officer must have an ability to determine the required assistance to be provided to all visitors, families, students, DET personnel and other stakeholders.

Areas of responsibility for the position include:
Reception

Assist visitors to the school, families, students and staff
Answer and redirect phone calls to the appropriate staff member or take messages and notify the staff member via email if unavailable
Listen to answering machine messages and email appropriate staff member
Redirect emails from the school email account to the appropriate staff member
Receipt payments including determining the payment method (cash, EFTPOS or CSEF), reconciling cash or processing EFTPOS transaction, processing the receipt in CASES21, and providing a receipt to family/student
Accept deliveries and notify relevant staff member
Organise and maintain signage and presentation of foyer

Administration

Sort out mail including franking envelopes as required, recording outgoing mail, and distribution of incoming mail
Complete orders and maintain levels of stationery, paper and other items
Upkeep of storeroom
Prepare school newsletter/parent bulletin
Assist Business Managers with tasks as requested
Assist with processing excursions and camps
Support the Finance Officer and Student Administration Officer as required
Support the Attendance Officer with recording student attendance as required

Other duties as directed by the Principal or their delegate.

Responsibilities
Provide routine clerical or other administrative support responsibilities including general telephone, front office enquiries, mail deliveries, assisting with stock control, supporting organisation of meetings, receiving and initial processing of standard paperwork
Maintain, enter and retrieve data from the schools IT systems, such as the school's records system, including computerised student, staff and school records
Maintain and update office records, enrolment data, diary records, and basic written records
Support or coordinate the preparation of standard routine internal and external communication according to school procedures (e.g. form letters, newsletters)
Source basic data or factual information from given sources to support school administrative functions, e.g. books, reports, manuals, catalogues, tables, forms, etc.
Assist with the delivery of administrative services within the school
Develop and implement strategies to ensure effective administration procedures
Coordinate the implementation of requisitioning, purchasing and issuing procedures
Manage client reception and office operations
Liaise with school staff in regard to support requirements
Supports the first aid facilities and assists in delivering first aid to students
Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

EEO AND OHS Commitment

The Department of Education is committed to the principles of equal opportunity, and diversity and inclusion for all. We value diversity and inclusion in all forms – gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of family friendly, supportive, safe and harassment free workplaces is essential to high performance and promotes flexible work, diversity and safety across all schools and Department workplaces. It is our policy to provide reasonable adjustments for persons with a disability (see Workplace adjustment guidelines).

Aboriginal and/or Torres Strait Islander applicants can contact Brett West, Yamatji man, in the Koorie Outcomes Division to talk about the recruitment process, the Department and supports for Aboriginal and/or Torres Strait Islander people in the Department. Mobile: 0477 726 801 or email on: brett.west@education.vic.gov.au

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the Department’s exemplar available at http://www.education.vic.gov.au/about/programs/health/protect/Pages/childsafestandards.aspx

DET Values

The Department’s employees commit to upholding DET’s Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. DET’s Values complement each school’s own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the DET values is available at http://www.education.vic.gov.au/hrweb/workm/Pages/Public-Sector-Values.aspx

Conditions of Employment
All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
A probationary period may apply during the first year of employment and induction and support programs provided.
Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx
Location Profile

Wyndham Central College is located in a high growth corridor, approximately 20 minutes west of Melbourne and caters for students in Years 7 to 12 across the Wyndham district. In 2023 Wyndham Central College will be in the second year of a new strategic plan. Recent data sets in key areas have demonstrated significant improvement in line with the goals and targets identified in the previous Strategic Plan and reflect the dedication and commitment by the staff.

The Staff at Wyndham Central are committed to delivering a rigorous guaranteed and viable curriculum enhanced by the AVID program that aims to prepare students by developing a set of strategies to support their learning and chosen pathway. The college programs are innovative and challenging and include a 7-10 Enrichment and VHAP program, 7-10 Spanish Immersion Program (SIP), the 9-10 STEM Academy and our flagship schoolwide program AVID. The college is the first school in Australia to achieve certification as an AVID school and are currently recognized as Australia’s first secondary Site of Distinction.

To further complement the academic program all students are provided with a Careers Action Plan (CAP), and a learning plan from Year 7 that requires commitment, reflection and regular consultation between student, teacher and parents/carers. This three-way partnership is crucial to the successful progress of all of the students at Wyndham Central College and is supported by an extensive tutor advocate and pastoral support program.

Underpinning the educational improvement plan the College has modern facilities including a Trade Training Centre, a designated Year 7 Centre, Year 8 & 9 Centre, a Year 10 Community and a Senior Years Centre. Dedicated content learning environments for the performing and visual arts, Science and STEM and Gymnasium and sporting facilities. Complementing the whole school buildings is the extensive active/passive landscaping plan and recreational outdoor plan, a student centered study and student services building.

The Leadership Team comprises of the Principal Team- Principal and Assistant Principals with dedicated leadership portfolios, Leading Teachers - Year Level Leaders (Engagement & Wellbeing), Literacy Leader, Numeracy Leader, Pathways & Transitions Leader, AVID pedagogy and operational Leaders, Senior Years Program Manager and Campus Management Leader. The team is complemented by faculty-based Learning Specialists who are our PLC instructional leaders.