Rto Administration Officer

Our client is a small, business to business RTO with offices in Sydney and Parramatta that delivers business services qualifications to the construction, automotive and professional services industries in Sydney and regional NSW. Our client is currently consolidating its offering, and looking to expand into different industries, regions and expanding its scope.

Our client is looking for an experienced RTO Administration Office who is highly proficient with Smart & Skilled reporting requirements and in the use of Learning Management Systems, namely Axcelerate.  The ideal candidate has an ability to work with various different stakeholders, support the progression of students, and manage the data entry and reporting with a high attention to detail.

Responsibilities: 

• Management of 50 to 150 students through the student lifecycle, from the first point of contact for enquiries and support requests through to completion. 
• Manage all data entry, reporting and student file management on Axcelerate in compliance with RTO Standards and Smart & Skilled requirements. 
• Effectively manage administration workflows and working closely with other departments for the delivery of high quality training.
• Work with RTO Manager and Smart & Skilled (and other regulatory bodies) to resolve any data enquiries, performance assessments and audits.
• Participate and assist in the preparation of compliance audits, performance assessments and validations. 
• Prepare and submit regular financial and operational reports to clients and senior management, with an ability to produce bespoke reports as required. 
• Monitor and report on student progression and feedback. 
• General administration assistance for the business. 

 Key Result Areas:

• Assisting potential and registered students with course-related queries.
• 100% accuracy in the training and assessment records and update of the Student Management System and reporting to Smart & Skilled. 
• Assist in administration, academic and compliance functions.
• Strong communication skills to liaise with students, employers, trainers and management.

Qualifications and Experience:

• Experience with Learning Management System data entry and Smart & Skilled data entry and reporting requirements (essential).
• Understanding of RTO Standards, Smart & Skilled data contractual requirements and Australian Quality Training Framework (essential).
• Experience with student progression and financial reporting (essential).
• Highly desirable to have experience monitoring and reporting against financial cap progression.
• Highly desirable to have Axcelerate experience. 
• Excellent attention to detail and good time management.
• Excellent customer service skills and telephone manner.
• Advanced verbal and written communication skills.
• Advanced computer literacy across Microsoft 365 and other programs.