Address Who we are
Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.
The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior leadership team and the corporate areas (finance, procurement, budget) are close-knit and collaborative, an integral part of the organisation.
We work flexibly and remotely, using GovHub workspaces across Victoria for onsite collaboration. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems. We use a range of market-leading technology, such as AWS, Salesforce, Node.js, React, MuleSoft, Sitecore (.NET), HTML/CSS/JavaScript, and Java. From a Salesforce point of view, we use areas such as Service Cloud, Experience Cloud, OmniStudio and Public Sector Solution.
About the role
As Service Victoria grows, and moves into its operational phase, we will continue to progressively add new transactions and new functionality to existing capabilities, including digital licences, digital proof of identity, online accounts and payments with a particular focus on our mobile app.
Service Victoria is now focused on building the future organisation and the appropriate IT organisation structure and capability that will allow the implemented solutions to be maintained, supported and expanded upon on an on-going basis. You will also have a chance to work on continuously improving our service offering by bringing in structured improvements based on data analytics and insights.
This role will be required to support Service Victoria in facilitating procurement activity at Service Victoria.
Position Duties
Working with Service Victoria's business areas to facilitate procurement
Drafting Project Initiation documents, project outcome documents, invitations to supply, evaluation plans and other procurement documentation
Assisting in managing procurement contracts including liaising with vendors to ensure that relevant procurement contractual obligations are being met to agreed service standards
Managing the invoice payment process
Maintaining contracts information centrally for organisational purposes
Facilitating the audit review process
Following procurement processes, and improving the documentation of processes where they are unclear including continuous improvement and alignment to relevant standards
Supporting implementation of and maintenance of the contract management system
Ad hoc financial projects as required
Key Selection Criteria
Customer Focus: Identifies and responds to customer requirements; Use understanding of the customers' context to tailor services and ensure outcomes are delivered; Effectively manages risks to service delivery
Critical Thinking and Problem Solving: Takes into account wider business context within business unit when considering options to resolve issues. Identifies recurring problems and prevents future recurrence by integrating solutions into work process. Delivers tangible business outcomes as a result of critically evaluating problems from multiple perspectives and delivering effective solutions.
Business and Commercial Acumen: Defines and maximises value add and/ or return of investment in business cases, contract terms, or service delivery agreements. Uses broad understanding of procurement and finance concepts to inform expenditure decisions and manage risks.
Working collaboratively: Guides others to create a culture of collaboration; Identifies, and works to overcome, barriers to knowledge or information sharing; Identifies opportunities to work with other teams to deliver outcomes.
Mandatory Requirements
Relevant tertiary qualifications
Proficiency in Microsoft Office software.
What we offer
Flexible, hybrid, and remote working if you prefer (but you'll need to be based somewhere in Victoria as there's still a need to come to the office). Follow your ambition. Get the support you need to grow. There's plenty of room to move around and try new things. We foster supportive work environments and want a public sector workforce that's more diverse and inclusive. This means we're committed to the principles of equal opportunity and inclusion for all. Gender diverse, Aboriginal & Torres Strait Islanders and people with a disability are encouraged to apply.
Additional information
Preferred applicants will be asked to provide evidence of their qualifications.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa. Successful applicants will be required to provide proof of identity and submit a national police records check.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Terms and conditions for department employees are subject to the Victorian Public Service Enterprise Agreement 2020.
Pre-employment misconduct screening requirements
Before a final offer of employment is made, preferred candidates will be required to complete a pre-employment misconduct screening declaration and consent form
Accessibility
Request this publication in an accessible format, please contact the Recruitment Team at ***************@service.vic.gov.au – using the National Relay Service 13 36 77 if required (for more information visit www.relayservice.gov.au).
How to apply
Apply before the advertised closing date and all applications should include:
a resume; and
a cover letter which addresses the key selection criteria (within two pages)
All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the JSE.
