Service Administrator

About Us

Smiths Detection, part of Smiths Group, is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place - https://youtu.be/JmcKLJTrHLc

Job Description

Provide administration support to the Smiths Detection South Asia Region, primarily focusing on the Service function in Australia/New Zealand, however supporting other functions of the business as required.

Duties & Responsibilities

• Coordinate accounts payable and invoicing related requests from customers and vendors
• Record and investigate customer concerns and report the findings to the local management team
• Respond to general customer enquiries relating to Smiths Detection’s products and services
• Download customer service reports from the global service management software program (“ServiceMax”, based on the Salesforce platform) and share the reports with the local service management team and with designated customer stakeholders
• Download the weekly Work-In-Progress report from ServiceMax and seek progress-updates from applicable Service team members as required. Collate the updates and communicate them to the local management team
• Dispatch work orders in ServiceMax for preventive maintenance jobs, support the Field Service team with ServiceMax related requests
• Periodically update the on-call telephone system so that customer-calls are diverted to the designated on-call team member
• Support cycle counts and inventory auditing activities
• Carry out purchasing tasks using the enterprise resource planning system, SAP (ie. create purchase orders, create vendors, validate & process invoices)
• Coordinate the supply and checks of radiation tags
• Maintain the calibration register for tools and meters
• Other duties as required

Skills:

• At least 2-3 years experience in an administration role desirable.
• Must possess strong written & verbal English communication skills and have a strong orientation for customer focus and teamwork. Thrives in a diverse working environment with stakeholders across various countries/regions. Able to priorities conflicting demands in a fast-paced environment with a dynamic workload. Able to support a broad range of activities across the service & programs functions.
• Competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

To find out more about life at Smiths Detection check out our LinkedIn (17) Smiths Detection: My Company | LinkedIn

Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (www.smithsdetection.com/careers)