Service Coordinator

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

Reporting to the Service Supervisor, is responsible for the effective coordination of Service Technician scheduling and administration.

In this role you will be responsible for understanding the needs of the client, preparing accurate and timely quotations, and coordinating the delivery of parts and services to meet the client expectations. You will raise non-conformance reports and communicate with Quality and Engineering departments for warranty related issues and be responsible for generating, maintaining, and closing service orders.

• Strong customer service skills
• Ability to multi-tasks and organize priorities
• Understanding of basic electrical schematics and wiring diagrams
• Proficient in Microsoft Office applications, MTMS
• Experience of working in a practical engineering environment

The Successful Candidate Will Be Someone Who:

• Is technically minded
• Demonstrates an ability to work in dynamic with difficult situations where the clients are focused on an expeditious resolution.
• Strong organisational and communication skills
• Is focused on delivering results and meeting customer expectations
• Easily establishes good relationships with customers and staff; relates well to people at all levels. Has Excellent communication skills. 
• Able to work independently, be self-reliant, socially confident and be able to work as part of a team.
• Achieves Personal Work Goals and Objectives – Self-motivated; accepts responsibility and tackles demanding goals with enthusiasm; works hard and puts in additional hours when necessary.