Service Coordinator - Home Care Packages

Great People. Great Careers. Excellent Healthcare

DPV Health is a leading healthcare service provider in Melbourne’s northern growth corridor, delivering a wide variety of clinical, community health and wellbeing services. 

Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact. That is why we foster a workplace culture that is as rewarding as it is inclusive. We are committed to supporting Our People to lead fulfilling lives, no matter who they are, or where they are from - or where they are going.

Our workplace culture is committed to DPV Health values and celebrates workforce diversity reinforcing the positive approach we have to the way people contribute, communicate, engage and interact.  Our People deserve to feel empowered and supported as they pursue their professional goals, learn new skills, and achieve meaningful milestones in their work. At DPV Health, we foster an environment that promotes greater growth, innovation, and collaboration, so you can feel elevated every day.

Our employee benefits, connect, recognise, and support Our People, acknowledging and valuing everyday contributions to the success and culture at DPV Health. We strive to ensure that Our People thrive at work and in all personal and professional pursuits. We invest in Our People, proudly offering a diverse range of opportunities including knowledge sharing, ongoing learning and development, leadership development, connectedness, and celebration; these are key pillars in our culture.

That’s the DPV Health Way. For a full list of our benefits and more on great careers at DPV Health, please see our website.

Greatness starts here!

As a Home Care PackagesService Coordinator, you will be the primary point of contact for our clients in the Hume and Whittlesea LGA`s.  The role requires exceptional communication, organisational skills with experience working in the aged care sector.

You will be responsible for facilitating client access to services and providing administration support to the Home Care Package team. You will liaise with our Home Care package clients, internal and external stake holders, and suppliers to ensure our clients care needs and goals are met within appropriate time frames. 

You will be responsible for:

• Providing high level of customer support to Home Care package clients and the Home Care Packages team
• Liaising with Home Care package clients and all involved in their care and internal and external providers to arrange and manage support services in the client’s home and community
• Providing timely follow up of referrals and service requests to facilitate optimal care provision for clients to services
• Scheduling and rostering of services into Carelink (client management system) and documenting all actions and liaisons

• Coordination of appropriate services internally and externally and scheduling of appointments Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
• Monitoring and maintaining the after hours On-Call phone (weekly rotation paid)
• Working from a range of DPV Health sites and in the community

Bring your great, everyday!

To be considered for this rewarding role you will have:

• Qualification in community, aged, health or another discipline desirable
• Knowledge of & enthusiasm for Community Aged Care Services & Consumer Directed care
• High level problem solving, exceptional customer service skills and analytical skills
• Excellent computer & IT skills, including Microsoft Office suite
• Professional telephone manner
• A strong customer focused approach to care
• Knowledge of Carelink + or other client management software
• Willingness to travel within Hume & Whittlesea LGA`s
• Evidence of COVID Vaccinations including booster
• A clear national police check upon role offer

The fine print

• Successful candidates will be required to undergo a National Police Check, International Police Check (if applicable), hold a valid WWCC.
• Full driver license and travel between sites required.

Our Talent Experience

We kindly request you include a covering letter, addressed to Milad Mate, detailing your motivation for joining DPV Health and highlighting the qualities you bring to this position.

For further information, please contact Milad Mate - Team Leader Engagement & Home Care Packages on milad.mate@dpvhealth.org.au. Interviews will be scheduled as they are received, so please don’t delay. 

To view the Position Description, please click here

Make your next move, a great one! Click Apply now below! 

While we're reviewing your application, get to know us by visiting our website and on social media to explore how you can #bringyourgreateveryday.

DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. To us diversity means people of any age, family situation, cultural and linguistic background, sexual orientation, gender identity, physical sex characteristics, ability or disability, health, life experience, socio-economic situation, faith, spirituality and Aboriginal and Torres Strait Islander background.  We encourage all individuals to apply.  

To learn about the assistance we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process please contact peopleandculture@dpvhealth.org.au

We will not be accepting applications from agencies for this position