Service Support Coordinator

With the new year comes new opportunities.  

The Form1 Group of businesses consists of Form1 Fire, Form1 Air, PRM, and GLS. Our businesses provide fire safety services, air conditioning solutions, training and consulting, and electrical technology to suit our customer needs. At Form1 our intention has always stayed the same – we are passionate about people and serious about safety.

About the role 

Your new role as Service Support Coordinator at Form1 will see you becoming an integral part of our tight-knit service department team. You'll report directly to the Service Manager and your day-to-day responsibilities will involve collaborating with clients, technicians, suppliers, and contractors to ensure a seamless, positive experience for our stakeholders.

This full-time, permanent role is based in Newcastle: your daily duties include:

• First point of call and effectively manage incoming calls.
• Enter client data accurately into our database (Simpro)
• Liaising with clients, technicians, and subcontractors
• Planning and scheduling service technicians
• Preparing report documentation, quotations and proposals for clients
• Ordering of parts in time for jobs
• Collation of paperwork and generating invoices
• Communicating and assisting our technicians on the road
• General office administration duties

Ideal Candidate:

• Experience in administration.
• Experience using Microsoft Office is essential. Knowledge of Simpro an advantage
• Your willingness to contribute and challenge yourself will drive you to implement company procedures, checklists and processes to help the business grow effectively.

How to Apply

If you are a person who cares about others, has a strong client service focus, takes pride and ownership in your work, has excellent attention to detail and wants to be part of a culture that cares about team, development and wellbeing, this could be your next opportunity.