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Form of workAbout us
Jayco Canberra is located in Queanbeyan and is part of National Capital Motors. We are Canberra's largest family-owned motor vehicle dealer group. We have been serving Canberra and the surrounding regions for over 40 years with dealerships extending as far as Goulburn and Bega.
We take pride in our team and supportive work culture which we believe continues to grow our business and customers great experience.
About the role
This role is all encompassing in all aspects of an automotive vehicle service workshop managing a team of technicians, advisors, and support staff in ensuring customer satisfaction.
In the role you will communicate with multiple internal and external stakeholders, including the manufacturers we represent providing updates and information within pre-determined KPI’s.
Whilst you will be responsible for management of a number of staff to assist with the process this is a hands-on role and will require you to be working within the team from time to time.
- Accountable for service centre in its entirety
- Overseeing the parts and accessories department
- To manage customer experience in your department
- To review the department structure regularly to see if any restructure can improve the efficiency and effectiveness.
- Focused on team development (10-15 direct reports), systems, processes, and workflow.
- Ensure that all employees are following and adhering to all company policies and guidelines.
- Analysing all department data and looking at ways to improve performance of the team.
- Reporting daily to General Manager
- “Fix it first time” mentality.
Skills and experience
- Previous automotive experience desirable
- Strong problem solving
- Strong time management
- Strong verbal and written communication
- Workshop coordination
- Relevant trade qualification desirable
The successful candidate will be an advocate of teamwork and our company values of respect, commitment and achievement.
