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Form of work
SalaryHR Partners by Randstad has an opportunity for an A04 Training Officer to join our client site in West End. This role is a temporary position, Monday-Friday from 18/3/24-26/4/24 paying $52.25 per hour.
About the role:
The purpose of this position is to work with the Learning and Development and Change Management team to assist with staff competency across all channels by providing training material, assisting in projects and providing advice across all service channels with a view of achieving best business practice and customer centric outcomes.
- Create online training material. Maintain and review training materials, online and face to face, as well as internal site content, ensuring that relevant information and documentation is updated and/or created as required.
- Provide guidance to assist staff with the delivery of customer service on the digital, phone and front counter service channels and provide advice, guidance and support to all levels of frontline staff.
- Conduct training including relevant systems, and provide coaching and mentoring to the commission.
- Actively participate in project teams across the business units with the development and management of the operations.
- Provide exceptional customer service to all staff of the Commission and its external customers.
- Actively participate in and provide input and advice as a subject matter expert (where relevant) for the development, implantation, and maintenance of systems relevant to digital, phone and counter service channels.
- Proven ability and capacity to work both autonomously and collaboratively as an effective team member and demonstrated ability to develop and maintain effective relationships with internal and external stakeholders and colleagues.
- Understanding of training principles and demonstrated ability, or demonstrated ability to learn, to create online training as well as deliver face to face training.
- Able to meet tight deadlines and to see projects through to completion, monitoring project progress and managing priorities. Commits to achieving quality outcomes and seeks feedback to gauge satisfaction.
- Identifies problems and works to resolve them. Thinks laterally, identifies and implements improved work practices.
Please note only applicants with the relevant skills/experience will be shortlisted/contacted.
At HR Partners by Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
