Address
SalaryLocation: Sydney Olympic Park
Department: Venue Operations
Reporting to: General Manager - Venue Operations
Employment: Full Time
Direct Reports: Nil
NETBALL NSW OVERVIEW
Netball NSW is a not-for-profit organisation, governed by a Board of Directors and managed by professional staff. Netball NSW is the peak state sporting organisation responsible for the governance, development, promotion and administration of netball throughout New South Wales and is a member organisation of Netball Australia.
Netball NSW provides the framework for approximately 115,000 registered members and over 150,000 total participants to enjoy netball at all levels throughout New South Wales. Our sport continues to grow both on and off the court and much of this success can be attributed to the wide range of programs, facilities and services Netball NSW offers to its members and participants - from the grassroots level through to the elite, professional level.
Netball NSW has a proud history of elite netball teams and athletes’ performances in national and international competition. Over 300 athletes have proudly represented NSW in elite competition since the inception of the national netball league in 1997 and then the ANZ Championship. 2017 saw the introduction of the Suncorp Super Netball, the top Australian domestic competition which includes two NSW elite teams, the NSW Swifts and GIANTS Netball.
GIANTS Netball
Suncorp Super Netball began a new chapter in Australian Netball history in 2017, and with it the introduction of GIANTS Netball.
Owned and operated by Netball NSW, in a strategic alliance with GWS GIANTS AFL, GIANTS Netball was formed on the basis of providing more opportunities for the 115,000 registered Members in NSW, including: to represent their State and club at Netball’s highest domestic level; and provide opportunities for fans and members to watch the world’s best netballers live in action.
NSW Swifts
Suncorp Super Netball began a new chapter in Australian Netball history in 2017, and coincided with the next generation of NSW Swifts, with the 2017 playing roster boasting some of international netball’s most promising players. The combined average age of the NSW Swifts playing group was just 23 years old; a far cry from some of the more experienced rosters they would be facing in the competition’s first year.
Owned and operated by Netball NSW, in a strategic alliance with Sydney Swans AFL, NSW Swifts was formed on the basis of providing more opportunities for the 115,000 registered Members in NSW, including: to represent their State and club at Netball’s highest domestic level; and provide opportunities for fans and members to watch the world’s best netballers live in action.
Both GIANTS Netball and NSW Swifts remain committed to being strong role models for young netballers around NSW, Australia and the world, and for representing their teams to the best of their ability. The clubs strive to be a competitive force in every year of the league and be a top 4 team each and every season and compete for the SSN title.
Our Vision:
Netball is NSW’s leading sport of choice and opportunity.
Our Purpose:
Lead and support our Netball community to grow and thrive.
Our Values & Behaviours:
- WELCOMING: We are an inclusive community for everyone.
- ONE TEAM: We respect and value each other.
- BEST ALWAYS: We aspire to excellence.
- INTEGRITY: We play fair and take ownership of our actions.
- FUN: We love what we do.
The purpose of the position is to provide quality and timely customer service to visitors, members, sponsors, staff and the public of Netball NSW at all times. This position is vital in making a positive impression to all people, and is responsible for management of all inbound calls and direction of same to the correct department. The administrative duties attached to this position are wide and varied and are listed in part below.
KEY RESPONSIBILITIES
Accountabilities
Reception & Administration
- Maintain Reception and front desk to a high standard of presentation.
- Answer and transfer calls in a professional, timely and friendly manner.
- Meet and greet members, sponsors, venue hirers, contractors and other guests.
- Handle general enquiries and customer service.
- Assist the GM – Venue Operations to help drive bookings/sales to maximise venue efficiency and use.
- Manage parking administration for P4 and P7 and broader business requirements; maintain parking schedules and provide timely updates for GM – Venue Operations and CFO when required.
- Maintain an adequate inventory of office supplies and equipment.
- Oversee and manage L4 office areas ensuring a high standard of presentation, cleanliness and safety.
- Ensure consumables (milk, tea, coffee, sugar) are stocked in staff kitchen daily.
- Manage/organise outbound Courier bookings.
- Collect, log and distribute deliveries to relevant departments.
- Manage booking requirements of Netball Central meeting rooms for NNSW Staff.
- Raise Purchase Orders and process invoices for Venue and admin expenditure (stationery, printing).
- Maintain all Netball Central meeting room bookings.
- Complete weekly office checklists and reports.
- Distribution and logging of mail and electronic correspondence.
- On a daily basis ensure all printers/photocopiers are operational and stocked with paper and ink.
- Liaise with the current photocopier/printer provider on stock levels of ink cartridges for all machines.
- Ensure the Boardroom is clean, tidy and ready for board/staff meetings
- Manage the switchboard phone and PABX.
- Liaise with telecommunications and PABX providers and maintainers on all Netball NSW telecommunications enquiries.
- Management of mobile and landline items/contracts – main point of contact.
- Liaise with telecommunications companies when specific contracts require renewing and present to management for approval.
- Manage and respond in a timely manner to all business event enquiries that are received from the SOPA Business Events service.
- Oversee ordering, sales and stocktake of INF rule books and NNSW game day diaries.
Build and maintain a range of internal and external professional relationships including:
- Netball NSW Executive and Management teams
- High Performance teams and support staff
- NNSW Archivists
- External venue hirers
- Tenants
- Contractors & tradespeople
- Guests
Candidates for the position will require a range of personal and professional skills including:
Essential qualifications and experience
- At least 3 years’ experience in a similar role
- A high level of computer expertise covering word processing, presentation software and Microsoft Office.
- Fleet management experience.
- Current driver’s license.
- Working with Children Check (WWCC)
- Proof of Covid-19 Vaccination
- A demonstrated ability to address customer needs in a professional manner.
- Well presented
- Ability to multi-task and focus on several issues simultaneously.
- Exemplary and demonstrated written and verbal communication skills.
- Motivated and proactive with an ability to use initiative to solve problems.
- Attention to detail.
- Ability to meet deadlines in a challenging work environment.
- Ability to work with people across all levels of the sport, including Netball NSW staff, in a collaborative manner.
- Professional, adaptable and proactive attitude.
- Ability to work autonomously and possess superior organisational skills.
- Problem solving
- Customer focus
- Passionate and prepared to go above and beyond.
- Work Health and Safety.
- Commitment to Netball NSW Values
In accordance with Child Protection legislation candidates will be required to provide a paid Working With Children Check (WWCC) clearance number for verification by Netball NSW prior to employment at their own cost.
EQUAL EMPLOYMENT OPPORTUNITY
Netball NSW is committed to providing equal employment opportunities. We encourage applications from people from diverse backgrounds including but not limited to, Aboriginal and Torres Strait Islander people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; the LGBTQIA+ community; and other under-represented groups.
CHILD SAFE ORGANISATION
Please note: Netball NSW is committed to protecting Children from harm. We require all applicants that will work with children to undergo an extensive screening process prior to appointment. All candidates must have a valid Working with Children Check.
KEY PERFORMANCE INDICATORS
Key performance indicators will be reviewed and communicated annually following annual performance appraisal.
WHY WORK FOR US?
NNSW strives to offer a range of benefits to support a healthy work environment and a sustainable work-life balance, no matter your role and stage in life.
- Additional leave day for your Birthday;
- Free parking for those that have to drive to work or 800m walk to Sydney Olympic Park Train Station;
- NNSW funded membership with the Connected Membership exclusively for Sydney Olympic Park employees, residents and students providing everyday discounts and exclusive offers including free admission offers and discounted tickets for events at Sydney Olympic Park.
- Free and discounted tickets to NSW Swifts and GIANTS Netball home games;
- Pawsivity - bring your four-legged friend to work so you can enjoy their happy presence while you work;
- Wellness programs including: our Employment Assistance Program (EAP); NNSW lunchtime league social sports teams in volleyball, netball, soccer and touch footy.
- Working with Children / Working with Vulnerable People Check
- Drivers Licence
Application Instruction
In submitting your application please include a cover letter and resume as one document and maximum of five pages.
Netball NSW will be reviewing applications as they come in and may close this advertisement earlier than advertised so it is advised to get your application in as early as possible.
Further Information: If you wish to discuss the role in further detail, please contact:
