Admin Assistant

Position: Administrative Assistant
Location: Altona
Company: Imperial Finance Group

About Us:
Imperial Finance Group is a reputable and dynamic mortgage brokerage firm dedicated to providing exceptional service and tailored financial solutions to our clients. With a commitment to excellence and professionalism, we strive to make the mortgage process seamless and stress-free for our clients.

Job Description:
We are currently seeking a diligent and organised Administrative Assistant to join our team. The successful candidate will play a vital role in supporting our mortgage brokers and ensuring the efficient operation of our office. This is an excellent opportunity for someone with strong administrative skills and a passion for customer service to contribute to a dynamic and growing company in the finance industry.

Responsibilities:

• Serve as the first point of contact for clients, answering phones and managing enquiries in a professional and courteous manner.
• Assist mortgage brokers with client communication, appointment scheduling, and follow-up to ensure excellent customer service.
• Manage and organize client files and documentation, ensuring accuracy and compliance with regulatory requirements.
• Support brokers in the loan application process by collecting required documents, verifying information, and liaising with lenders.
• Maintain the company's database or CRM system, ensuring client information is up-to-date and accurately recorded.
• Provide general office support, including ordering supplies, maintaining office equipment, and keeping the office environment tidy and organized.
• Assist with marketing efforts by preparing marketing materials, updating the company website and social media profiles, and coordinating marketing campaigns as directed.

Requirements:

• High school diploma or equivalent; additional qualifications in office administration or related field preferred.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and experience with CRM systems or databases.

Benefits:

• Competitive salary based on experience and qualifications.
• Opportunity for growth and advancement within a dynamic and growing company.
• Comprehensive benefits package, including superannuation, work cover and work-from-home opportunity
• Supportive and collaborative work environment with a focus on professional development and continuous learning.

If you are a motivated and enthusiastic individual with a passion for customer service and a desire to excel in a fast-paced environment, we want to hear from you! Please submit your resume and cover letter outlining your qualifications and why you would be a great fit for this role

We welcome applications from all qualified individuals. We thank all applicants for their interest in joining our team; however, only those selected for an interview will be contacted.