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Form of workSummary:
A household name with a proud family heritage of over 50 years as Melbourne's premier Heating & Cooling company, Coldflow, offers amazing opportunities and genuine career prospects for hard working, dedicated, customer focused people.
We're looking for an inspiring and energetic Admin Assistant to join our Service Team in a key role based in Clayton.
Reporting to our Commercial Service Manager, you'll work as part of a team to deliver reliable, high-quality and proactive service to clients, focusing on supporting service orders, delivery schedules and enquires.
Responsibilities:
- Handling enquiries from clients;
- Arranging service dates for clients;
- Organising quotes and ordering parts from suppliers from across Australia; and
- Liaising with Service Technicians;
About You:
- You're proactive, organised and flexible;
- You have high level customer service skills;
- You’re an excellent communicator;
- Strong attention to detail and accuracy;
- Professional and friendly demeanor
- You're able to build strong working relationships; and
- You're a great team player.
Your experience:
- Customer service experience within a call centre or customer service role, ideally within a trade based environment;
- You’ve had experience working in a fast-paced environment and flourishing when the pressure is on; and
- Whilst not essential, exposure to the HVAC industry would be highly regarded.
Your qualifications:
- Proficient in using office software, including MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Year 12 preferred
What's on offer:
- Fast-paced environment;
- Friendly and social team culture;
- Regular social events;
- Training and Career development opportunities;
- On-site parking / close to train station.
If this role sounds like the one for you, we would love to hear from you. Apply Now!
