Administration Assistant

At Wildtrail Caravans we're more than just a caravan sales outlet – we're a community of adventure seekers, dreamers, and explorers. Located in Seaford, Victoria, we specialize in providing top-of-the-line caravans to fuel our customers' wanderlust. With a commitment to quality, innovation, and exceptional customer service, we're on a mission to help our clients embark on unforgettable journeys and create lifelong memories.

As a Client and Administration Assistant at Wildtrail Caravan, be responsible for:

- Managing incoming phone calls and directing them appropriately.

- Providing administrative support to our sales team and office staff.

- Organising and maintaining filing systems for sales documents and customer records.

- Monitoring inventory levels and coordinating orders for office supplies.

- Assisting with scheduling appointments and coordinating customer visits.

- Welcoming and providing assistance to visitors, including sign-in procedures and hospitality.

- Handling incoming and outgoing mail and packages.

- Assisting with basic office maintenance tasks as needed.

- Providing warranty support to customers, including processing claims and coordinating repairs.

- Conducting pre-handover checks and ensuring caravans are cleaned and prepared for customer delivery.

- Work out of our Campbellfield site once per month. This requires own ability to travel and carry out usual work hours at Campbellfield site.

Your role will be dynamic and multifaceted, allowing you to contribute to various aspects of our sales and customer service operations while ensuring a seamless experience for our customers from initial inquiry to post-purchase support.

To thrive in this role, you should possess the following qualifications and attributes:

- Previous experience in administration, preferably within the automotive, recreational vehicle, or high-end retail industry.

- A genuine passion for caravanning, camping, and outdoor adventures.

- Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.

- Strong negotiation and persuasion skills, with a focus on delivering results and exceeding customer expectations.

- Ability to work effectively in a fast-paced, dynamic environment, with a positive attitude and a willingness to learn.

- Flexibility to work weekends and public holidays as required.

- Valid driver's license.

At Wildtrail Caravans we believe in rewarding hard work, dedication, and passion. In addition to a competitive wage, we offer:

- Comprehensive training and ongoing professional development opportunities.

- A supportive and collaborative team environment where your ideas and contributions are valued.

- Opportunities for career advancement and progression within the company.

If you're ready to embark on an exciting journey with Wildtrail Caravans and help our customers experience the joy of premium caravanning, we want to hear from you! To apply, please submit your resume and a cover letter outlining your relevant experience, skills, and why you're passionate about joining our team.