Administration Assistant - Part Time (20 Hrs Per Week)

At Daniel's Donuts when you enter our stores you cannot help but smile as you ponder the wall of colourful, mouth-watering delicacies in front of you. Which one do you choose? 

We are Australian, and we proudly say that we are the number one destination for anyone looking for donuts, pies, coffee & shakes. Starting as a family-owned business, we are rapidly expanding, with a current network of over 50 stores (on our journey to national expansion). 

About the Role 
As the Administration Assistant, you will use your amazing administration and time management skills to support the Central Operations Manager, Senior Leaders and the general team at Daniel's Donuts Support Office. This is a part-time office-based role. The hours can be flexible around other commitments.   

More specifically you will be providing the following team support: 

• General administration support 
• Weekly ordering of supplies and equipment for the Support Office 
• Daily Health Check Report – delivery partners and updating of issues 
• Customer Contact point for specialist ordering 
• Assisting with responding to social media queries and Google reviews 
• Assisting with Loyalty program administration 
• Ownership of the customer inbox 
• General admin support to the broader Support Office team 

What you’ll need: 

This role is an office all-rounder. You will have: 

• Previous customer service experience (ideally in a fast-paced FMCG or retail environment) 
• Ability to navigate and learn a range of technology platforms 
• Excellent interpersonal, customer service and communication skills 
• Exceptional written and verbal communication skills with MS Office experience 
• Self-directed and highly motivated to complete tasks as required. 
• Problem-Solving skills 
• Time Management 
• Attention to detail 
• Ability to multi-task, able to work autonomously and in a team with a proactive approach 

What’s in it for you: 

• You will be joining a growing company with a fantastic product! 
• You will be performing a role with lots of variety 
• Great opportunities to learn and grow within Daniel's Donuts, including future career opportunities. Previous Admin Assistants have moved to Marketing, HR, and Design & Development  
• Generous Team discounts 
• Supportive leadership structure 

Working Arrangements 

10 Queens Road, Melbourne (opposite Albert Park) – Part Time, on site (close to Tram line)

Salary   

$60,000 pro rata (plus Super)