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Form of workThis role would suit a customer service and administration allrounder - someone who genuinely enjoys working as part of a team and helping people. You will be flexible, proactive and organised - strong PC skills are a must and you will enjoy working with new technologies. Genea is a pretty special place to work.
Our staff tell us it is the people they work with that makes them stay, the Genea family. That, and our exceptional success rates! And what's in it for you?
We know it's important to look after our staff, so Genea offers a number of perks including;Social club – Join up and you will be invited to attend regular events throughout the year. A great way to meet and socialise with the broader Genea family. Good for you - Genea's health and wellbeing program Glow - Our online recognition and rewards portal.
Access discounts at over 350 retailers as well as accessing recipes, fitness classes and mindfulness sessions
Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
Certified Family Friendly workplace 2023/24 – including 12 weeks paid parental leave after 6 months regardless of gender, flexible work arrangements, access to parents at work for support, access to prima for support, breast feeding rooms and remote working opportunities. Flexible work model – with the opportunity to work between home & the office. Genea is Australia’s leading IVF clinic.
We care about our patients and we’re as committed to making a baby as they are. Our success rates speak for themselves, and core to our business is our drive to deliver an exceptional patient experience. Currently we are hiring for a Patient Relationship Coordinator to join our busy team based in our brand new Melbourne CBD clinic.
This is the perfect opportunity to use your previous admin & customer sevice and move into a role with a true sense of purpose! Working as part of a small team, this role will see you taking ownership of all non-clinical aspects of patients' treatment, personalising care and supporting their fertility journey. Your duties will include:Coordination of bookings for patients by phone or in person
Facilitation of informed financial consent - including preparation of Fee estimates and consultation with patients
Liaising with external bodies such as Medicare and Health FundsDetailed note taking of all patient interactions in the appropriate systems
Ensuring all non-clinical questions are answered in an efficient manner
Referring and follow up of any clinical queries with the appropriate departments
Responding to voicemail messages and inbox enquiries
Click here to view more detail / apply for Administration Assistant - Patient care
