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Form of workThe Organisation:
Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation dedicated to providing services to the entire community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, Centacare operates in more than 200 locations, supporting tens of thousands of people each year across various Directorates.
The Role:
Centacare Community Services is seeking a dedicated Full-Time Administration Officer with a strong focus on customer service to join our team in Southport. The successful candidate will be responsible for providing exceptional customer service to our clients, handling a high volume of calls with professionalism and efficiency. This role also involves maintaining stock ordering, record-keeping, archiving, and distribution of email correspondence.
Key Responsibilities:
- Respond to a high volume of incoming calls from clients with professionalism and dedication to resolving inquiries efficiently.
- Provide excellent customer service by addressing client concerns, answering questions, and providing accurate information about our services.
- Support enquiries from individuals seeking to access the Housing Program, including Sustaining Tenancies and Emergency Accommodation Program.
- Assist clients living with disabilities and Aged Care clients with their inquiries and support needs.
- Process stock orders and maintain inventory levels to ensure adequate supplies are available for service delivery.
- Perform record-keeping tasks, including data entry, filing, and archiving of documents to ensure accurate and up-to-date records.
- Manage the distribution of email correspondence to appropriate team members and ensure timely responses to client inquiries.
- Collaborate with internal teams to escalate complex customer issues and ensure prompt resolution.
- Proven experience in customer service, preferably in a high-volume call centre or similar environment.
- Excellent communication skills with the ability to interact effectively with clients over the phone and via email.
- Strong problem-solving skills and a dedication to resolving customer inquiries in a timely and efficient manner.
- Proficiency in Microsoft Office suite and experience with CRM software or similar systems preferred.
- Exceptional organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
- Commitment to upholding confidentiality and professionalism in handling sensitive client information.
- Ability to obtain an NDIS clearance and a Blue Card (WWCC)
This is a unique opportunity to work for a values-based organisation and develop your skills at one of the largest employers in Queensland. In addition to a competitive remuneration package including 11% superannuation, 4 weeks paid parental leave, plus PBI packaging benefits of up to $18,550, you will be able to be part of an organisation that truly values their employees and providing client centric care to our clients.
How to apply
If you are passionate about contributing to social change and meet the requirements, we would love to hear from you.
Click APPLY and submit a cover letter that clearly addresses the above-listed skills, experience and essential criteria, as well as a copy of your current résumé.
Please note shortlisting and interviews will commence as applications are received.
The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.
