AddressAbout Us
SEME Solutions are a leading provider of integrated electronic security solutions, including access control, digital CCTV, and perimeter detection technologies. SEME have a national presence and are well positioned for a period of exciting growth
About the Role
We are looking for enthusiastic people to join our Service Department Administration Team.
Currently an opportunity exists for a Administrator Service Coordinator/Scheduler based from our modern Perth CBD office. This position will report to the Service Manager working Monday to Friday.
This role will commence training asap.
Key Responsibilities include:
- Proactively scheduling & dispatching breakdown and routine maintenance works;
- To participate in labour resource planning with Supervisors and Service Managers;
- Participate in meetings, both internal and external, creating actions lists and completing in a timely manner;
- Effectively plan the daily schedules for each Technician and allocate accordingly;
- Raise and allocate all service calls to Technicians;
- Assist with procurement of parts and materials as required;
- Arranging and managing travel bookings;
- Resolve scheduling issues with Technicians as they arise, escalating to Supervisor/ Service Managers as required;
- Working closely with all team members to achieve required job outcomes;
- Run daily reporting to check the status of jobs;
- Ensuring current client purchase order on all reactive works prior to attendance;
- To receive and monitor all inbound calls and determine the appropriate action to address client needs.
- Meet Customer KPI’s with the goal of proactively improving processes to ensure KPI’s are continually improved upon.
To be a part of the team, we require:
Some experience in scheduling, rostering and labour resourcing planning preferred but not essential - training will be provided.
- Experience in front-line client and technician engagement.
- Proficiency in Microsoft Office applications (Word, Excel PowerPoint etc)
- Prior experience in Pronto will be highly regarded
- Excellent written and oral communication skills
- Excellent customer service and interpersonal skills
- Strong organisational, problem-solving and time management skills
- Self-starter with the ability to work autonomously
- Ability to prioritise and triage jobs in order of risk and importance
- Passionate about problem-solving approach to teamwork
- Interest in the Technology /Security industry and an aptitude to learn new skills and systems
This role is located in the Perth CBD (no parking is provided). As an employee of SEME, you will get free Gym access along with free access to 'state of the art' end of trip facilities with change rooms, showers, lockers, drying rooms, towel service and secure bike racks.
If you are interested in a career in an ever expanding and dynamic industry sector, please apply now via SEEK.
