Aipc - Administration Officer

We have a strong student-centric, values-driven culture based on the guiding principle: “Empowering people to help others”. The overall purpose of our organisation is for our graduates, through their own work, to positively influence the level of wellbeing and health in our communities. We accept our role in fulfilling this purpose, working with responsibility, passion, expertise and skill, and you can be a part of this.  

Who are we? 

The Australian Institute of Professional Counsellors is a private RTO providing Higher Education specialising in the delivery of external education programs in counselling, community services, financial counselling, youth work, relationship counselling and various business courses. AIPC and our staff are passionate about assisting people formalise their natural helping abilities so they can support others to lead happier, healthier lives.  

Our teams develop high quality, applicable courses and programs, and provide an exceptional level of education and service to our students.  As such, we have a strong focus on creating an accountable, supportive and engaging work environment built on joint purpose, teamwork, and enthusiasm for what we do. 

To find out more about us, please visit   

About the role

Reporting to the Operations Manager, you will be responsible for oversight of the Head Office administration, reporting data within timeframes and quality standards, and providing administrative assistance as needed. 

Key responsibilities include:

• Overseeing Head Office Administration functions, processes and staff ensuring that the HO runs smoothly
• Actioning correspondence, emails and enquiries as required.
• Overseeing and undertaking various higher education, VET and international education administration and data reporting processes, including governmental and regulatory reporting.
• Providing administrative support to CEO as needed from time to time.
• Providing organisational support for social events, staff initiatives and travel bookings.
• Training administration staff in new and continuing products, services and administration processes.
• Liaising with various service providers as needed

Selection Criteria

• A relevant business or administration qualification
• Ability to work autonomously and show a high level of planning, communication, and organisational skills
• At least 5 years' experience in administrative roles including of a supervisory nature
• Excellent computer skills and knowledge, particularly in Microsoft Office; Previous experience in Student Management Systems is an advantage.
• Demonstrated ability to implement and supervise administrative functions
• Good communication and interpersonal skills
• Demonstrated ability to liaise and collaborate with others
• Demonstrated proactiveness and problem-solving ability

To Apply: 

If this sounds like you, please submit your application by attaching your Resume and Cover outlining how you meet the requirements for this position. 

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer.  As part of our commitment to equity, we work to ensure a fair and consistent interview process.   We celebrate diversity and we are committed to an inclusive work environment.