Address
Form of work
SalaryWe are seeking experienced Processing Officers to join a Federal government department in a 12-month contract based in Brisbane CBD.
Gain a great exposure to the Government space by joining this organisation offering a great culture, ongoing training and development, and make a difference in the lives of those in need.
- 12 months contract
- Brisbane location
- Full time Hours Monday to Friday
- Candidates must be Australian citizens and willing to undergo a Baseline security clearance check to be considered for this role.
As an Income Support Officer you will be working in a team that is responsible for processing claims for service pension, qualifying service, income support supplement etc. and performing assessments for Aged Care purposes.
Responsibilities:
- Process routine updates to clients circumstances and assist with client enquiries
- Management of Income Support mailboxes
- Liaise with internal and external stakeholders
- Manage and maintain all facets of Income Support including screening, calculations, escalations and client correspondence
- Registration of Income Support claims and aged care assessments and requesting additional information/evidence
- Processing various types of casework with minimal supervision * Report to management weekly on quantity of registration activities
We are looking for an experienced admins with exceptional customer service skills. The ability to demonstrate empathy and patience for individual's circumstances is essential. Ideal candidate will also have:
- Strong processing and investigation skills and the ability to assess heavy documentation.
- Experience working within the healthcare sector, claims, injury, finance, community services is highly regarded
- Demonstrated ability to follow process, policy and legislation
- Resilience, a sense of humour, an analytical mind and a proactive attitude are all essential
- Proven experience picking up internal software's and sounds knowledge of MS Suite.
