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SalaryClient Support Officer
Valley Plastic Surgery - founded by internationally renowned surgeons Dr Raymond Goh and Dr Matthew Peters - is distinguished by the highest quality of personal service, commitment to patient safety and most critically, obtaining superior results.
A career at Valley Plastic Surgery is more than just a job. It's an opportunity to make a real difference in the lives of our patients. Our purpose - to provide exemplary care and exceptional service - is what drives and inspires us every day. It's a promise to our patients and our team are at the heart of this. It's their passion, ideas and commitment that will shape a remarkable outcome for our patients at every stage of the surgical journey we oversee.
Our team is growing and an opportunity has arisen for a mature minded individual to join our VPS team in a pivotal patient and clinical support role.
THE HEART OF THE ROLE:
To provide unwavering patient-focussed support within the practice through coordinating with our clinical teams, administrative managers and most importantly, the patients and surgeons. Our patient support team are essential operators who ensure the various teams of Valley Plastic Surgery can operate seamlessly and effortlessly for a superior patient experience.
Key aspects of the role include:
- First point of contact: You will often be the first point of contact for our practice, whether in person or via the telephone. You may have to answer complex patient enquiries.
- Patient Appointment Management: This key area includes making patient bookings and scheduling appointments, making all surgical bookings and tracking the patient’s journey through the clinic, ensuring a professional service is experienced all times.
- Scheduling Optimisation: Check the weekly schedule for accuracy of surgeon’s preferences for consulting. Fill empty appointments from waiting list. Resolve any discrepancies.
- Hands-on: We believe in professionalism, a team spirit and embracing a “can-do” mindset. Therefore, it is important that you are willing to roll up your sleeves when need be.
WHAT YOU’LL BRING:
- Proactive approach to workplace tasks, with the ability to work self-sufficiently on the task at hand.
- Ability to work in a multi-disciplinary team environment, with strong interpersonal skills.
- Strong communication and data management skills.
- Ability to follow practice protocols and maintain patient confidentiality.
- You are able to manage several responsibilities at once. This is a dynamic practice and you’ll be routinely switching between tasks, so attention to detail is required.
- Minimum 2 years’ experience in similar type of role. A strong understanding of clinical operations within a healthcare practice is strongly preferred (previous experience with Genie software is desirable).
- Reliability, enthusiasm, maturity and an ability to adapt to change.
This is a full-time position equivalent to 38 hours per week. Hours are rostered between 8:00am and 7:00pm.
If you are a team player who thrives in a fast-passed environment, someone who uses initiative and strives to achieve excellent results, this is the role for you.
To apply, please send your resume and a short cover letter outlining how you meet the above criteria. Please be aware only short-listed applicants will be contacted.
