Assistant Roster Administrator/ Scheduling Assistant

The Star Care Group, one of Western Australia's leading providers of Community Support and in-home disability support, is actively seeking an experienced Workforce Roster Administrator to join our team as a result of business growth. This position plays a vital role in assisting The Star Care Group in delivering essential services to our participants while ensuring efficient service provision. As a member of our team, the Roster Administrator, reports to the Client Coordinator, plays a crucial role in ensuring that our staffing aligns with the specific needs of our participants.
The Roster Administrator establishes strong relationships with both The Star Care Group's staff and Clients, facilitating effective communication through phone and face-to-face interactions to address roster-related matters. We are looking for a candidate who is solution-oriented, data-driven, possesses a keen eye for detail, and excels in communication.
Key responsibilities of this role include:
Creating, updating, and publishing the roster on a fortnightly basis.
Maintaining accurate shift notes.
Overseeing the organizational rostering process by managing roster templates, rolling over employee rosters, and handling daily shift swaps and changes.
Ensuring timely fulfillment of shifts.
approving timesheets for payroll processing.
Providing guidance to our Senior Leaders regarding our Industrial Relations obligations and recommending efficient and cost-effective rostering models for the organization.
Maintaining precise and timely documentation.
Communicate effectively with all stakeholders including Support Workers, Service Coordinators, Individuals and Management
Responsively and effectively managing employee queries concerning their rosters.
Fulfilling any other duties as assigned by your supervisor.
Notify the management immediately of any reportable incidents and take appropriate action in incident reporting.
Create calendars for clients to roster their activities and share them with support workers after approval by Client Coordinator
Receiving calls from our clients and support workers.
Available after hours by telephone as required and prepared to be available to take calls over weekends
There will be full training and ongoing support provided by the team.
Requirements for this role include:
Strong prioritization skills, with a proven ability to manage workloads to achieve desired business outcomes.
Proficiency in problem-solving, including root cause analysis.
Previous experience in a similar role and knowledge of rostering systems
Understanding of the disability framework
Certificates in the disability and/or community service sector or related field would be highly regarded
National Police Clearance and a NDIS Workers Screening Check.
NDIS Worker Orientation Module
Working With Children Check
Ability to empathise and interact with diverse stakeholder groups
Excellent interpersonal and communication skills
Excellent attention to detail
Highly organised and ability to multi-task
Ability to work autonomously and as part of a team
What We Offer:
An opportunity to gain hands-on experience and work directly with clients.
A supportive team that values professional growth and development.
A competitive salary and benefits package.
A positive work environment that encourages innovation and creativity.
The chance to be part of a growing and dynamic company.
Applying:
If this job aligns with your aspirations, please send your cover letter addressing the selection criteria and your motivation for applying, along with your resume.
Successfully shortlisted applicants will be contacted directly. If you are successful, you will be required to provide at least 2 referees from recent employers/supervisors, and be able to pass a pre-employment medical and drug & alcohol screen. Ability to abide by company's fitness for work policy, including random and at cause drug and alcohol testing.
We are not accepting applications from recruitment consultants.
You must have the right to live and work full time in Australia to apply for this position
Please submit your resume and a cover letter detailing your relevant experience and qualifications to admin@thestarcare.com.au