Billing Officer

Why this role is for you

As Billing Officer in our Operations team, you will be responsible for the end-to-end coordination of accurate and timely bill generation, reconciliation and distribution of bills to LPE’s customers. You will become a key link to our field-based Meter Reading team, through regular job scheduling aligned to LPE’s bill schedule. You will become a subject matter expert of the LPE billing software in order to effectively analyse, monitor and resolve billing investigation, corrections, disputes, unbilled accounts, unknown consumers and conduct site billing profile audits. 

To really be successful in this role, you will be an analytical and critical thinker, be driven and motivated to problem solve through investigation and reconciliation of data and possess exceptional attention to detail. 

You will also be someone who enjoys building relationships with internal and external stakeholders in order to efficiently resolve billing issues and provide an exceptional billing service to our customers.

Joining a team of 3, your key functions will include: 

• Coordinate the end-to-end generation, reconciliation and distribution of bills to LPE customers; 
• Carry out review, investigation and resolution of high and low bill variances according to established processes;
• Upload reads into billing platform and perform data entry on customer accounts; 
• Ensure thorough, accurate notes are entered into billing profiles; 
• Monitor and resolve inbound tickets via a shared inbox;
• Prepare hardcopy bills for daily post collection;
• Act as a primary contact for property and on-site managers, coordinating outbound site billing communications; 
• Coordinate and monitor bill hold requests ensuring authorisation is recorded as required; 
• Coordinate field-based meter reader site reads and individual job scheduling daily; 
• Produce various billing reporting on a daily, monthly and quarterly basis;  
• Build positive working relationships with internal and external stakeholders including site managers, meter readers, network providers and LPE software providers.

This is a fantastic opportunity to utilise your already strong administrative skill set and expand your career in Operations, in a role where you can showcase your ability to be guided by a structured process, whilst thinking critically and picking up on anomalies which don’t look quite right. 

We don’t expect someone with industry experience, we’re searching for someone who is energised by solving problems and continually improving processes, asking those ‘why’ questions to make our operations better. 

Why you're right for LPE 

• You have a positive, can-do attitude with an open mind; 
• You have exceptional attention to detail and accuracy;
• You are an analytical and critical thinker – you enjoy hands on investigation and resolving issues;
• You take a focussed and consistent approach in your work – particularly during high volume end of month processing; 
• Intermediate+ Microsoft Excel skills; 
• Previous work experience relating to accounts, accounts management or customer billing will be highly regarded. 

Why Us 

LPE are your smarter, friendlier, Strata community experts. Based on the Sunshine Coast, LPE service the Queensland energy market, selling electricity, hot water, solar and battery systems to strata communities, supporting those living in strata communities to reduce their carbon footprint and energy bills with no upfront cost.

We’re passionate about making a real difference to the locals we partner with by offering a range of career opportunities and pathways to demonstrate our commitment to our local community. 

We believe in presenting you with a chance to build your knowledge and skills through establishing a structured plan around your professional goals and career growth aspirations. 

LPE provides a range of employee benefits including: 

• An employee shareholder plan; 
• Unlimited access to online education via our Learning Management System; 
• Extra day of paid leave for your work anniversary; 
• Access to our employee assistance program available to you and your immediate family members; 
• Office snacks provided! 

Check us out at: www.localityenergy.com.au

Interested? 

Apply now with your up-to-date Resume & Cover Letter outlining your suitability and interest for this role.