Business Analyst - Brisbane, Qld

About the Opportunity
Global Retail Commerce is a centralised support business with the focus of driving business improvement initiatives across the global Flight Centre Brand network.
The purpose of this role is to work with key stakeholders across the Flight Centre Brand network to assist with various projects within the Global Retail Commerce space. This is done by investigating operational issues, problems and new opportunities. Finding effective business solutions through improvements in aspects of business operations and business systems.
What you will be doing:
In this role it is required to interact with various teams and stakeholders within the company to analyse, understand, document, and assess complex business requirements to then design, develop and advise solutions in the following key areas.
1. Business Process Improvement:

• Consult with business managers, project managers, and various stakeholders to identify and analyse pain points and opportunities
• Interpret complex requirements and provide objective assessments with actionable ideas to refine business processes
• Design plans to enhance efficiency, streamline operations, and reduce costs
• Employ best practice in process development and deployment (e.g. A/B testing, UAT protocols)

2. Requirements Definitions:

• Defines and manages scoping, requirements definition and prioritisation activities
• Contributes to selecting the requirements approach
• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements
• Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source

3. Feasibility Assessment:

• Selects relevant feasibility assessment approaches and techniques
• Identifies the range of possible options. Undertakes short-listing of options and feasibility assessment
• Engages with internal and external stakeholders to get the information required for feasibility assessment

• Supports preparation of business cases including cost/benefit, impact and risk analysis for each option

4. Internal and External Stakeholder Communication:

• Continuously improve internal and external stakeholder communication practices
• Align business stream communication channels to enhance collaboration and efficiency
• Work with stakeholders to achieve adoption targets

5. Reporting and Analytics:

• Utilise CRM and BI software, such as Salesforce, Power BI, and C1, to design and develop reporting and analytics solutions for sales and productivity
• Advise on data collection, integration, and analysis from multiple sources to meet business requirements

The Essentials:

• 3+ years professional experience in a technical Business Analyst role
• Project experience in Automation projects (either supporting or directly implementing automation processes)
• Experience in Agile/Scrum framework/tools (JIRA, Confluence etc)
• Agile Certification recommended

Added advantage:

• Bachelor's degree/Diploma in business or related field of study
• Travel industry domain experience
• Experience in GDS/travel systems (e.g. Sabre)

What's in it for you:

• Base salary of up to $110,00 plus super/bonuses based on experience
• We offer a flexible, hybrid workplace
• Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
• Regular awards nights, social events, and the opportunity to attend our Global conferences (Lisbon in 2024)
• Ongoing training and personal development
• Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
• Paid parental and volunteer leave
• Employee share plan
• Access to internal 24/7 gym and EOT facilities
• Global career opportunities in a network of brands in over 20 countries
• Mental health support and Employee Assistance Program for staff and family
• Proud diversity and inclusion practices, with a Corporate Social Responsibility program supporting the environment and nominated charities through the Flight Centre Foundation, Workplace Giving and the Womenwise program
• Find our full list of benefits here:

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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Applications close: 22 Mar 2024 E. Australia Standard Time