AddressWhat you'll do
- Manage Insurance phone queues as per Contact Centre targets.
- Investigate, gather and follow-up additional information as requested by Claims Team.
- Validate claim details and refer to business partners.
- Undertake review and audit tasks as directed.
- Manage complex escalations from business partners.
- Support the wider operations and Insurance team.
- Participate in learning and development, coaching and performance improvement activities as directed by Leader.
- Assist with other queues during times of need when possible.
- Work collaboratively with business partners to help them perform their designated tasks.
What you'll bring
- Certificate or qualification in Administration, Business, Accounting or Finance would be well regarded.
- Attention to detail - accurately checking and processing tasks and showing concern for all aspects of the role.
- Communication skills - ability to convey and explain information, coherently and confidently both oral and written.
- Computer skills - proficient keyboard skills and knowledge in Microsoft Office applications.
- Customer Service - committed to increasing customer experience and delivering high quality solutions within required timeframes.
- Ability to provide client support and service to resolve issues via phone calls.
- Problem solving skills.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
- Employee rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths.
- Employee discounts - We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you'll love working with us
Whether we're helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear - to deliver banking that's good for our customers, our people and the world.
We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities
Chase the sun, apply online today
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.
Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited ( ANZ ) ( the Sale ) . The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.
By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ************@suncorp.com.au for a confidential conversation.
