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Form of workAt 1300SMILES, we are dedicated to our purpose of having Happy Healthy Patients for Life. We aim to be the Leading Oral Healthcare provider in Australasia by delivering exceptional patient experiences and maintaining the highest standards of care. Our team embodies our core values, including taking the time to care, bringing our best, respecting each other, and playing as a team.
The Opportunity
We are seeking a passionate Clinical Coordinator to join our team on a full-time basis. Ideally you are available on Wednesday & Saturday - all other hours are negotiable, up to 38 hours per week.
As our Clinical Coordinator, you play a pivotal role in supporting the Practice Manager to coordinate and manage the financial and operational aspects of the practice, with a strong focus on enhancing the patient experience and driving practice initiatives. You will exemplify 1300SMILES's values and contribute to the growth and success of the practice.
Key Responsibilities:
- Assist in the daily management of the practice to ensure exceptional patient experiences at every touchpoint.
- Handle customer complaints promptly and professionally.
- Create a professional and welcoming environment for patients.
- Maintain a clean and well-presented reception and front office area.
- Assist in the recruitment process and contribute to building a high-performing team.
- Facilitate the induction and onboarding of new employees, identifying training needs.
- Provide support, encouragement, and mentoring to team members.
- Act as a role model to your team members.
- Collaborate with the PM to drive practice growth, by assisting with local area marketing.
- Manage daily tasks such as recalls, confirmations, online bookings, and treatment follow-ups.
- Deliver exceptional patient care, with a focus on new and existing patients.
- Undertake practice administration activities and maintain high standards.
- Be flexible to work on reception or in surgery as needed to support practice operations.
- Participate in WH&S audits and implement recommended improvements within specified timelines.
You
- Previous experience in dental or healthcare administration preferred.
- Strong organisational and communication skills.
- Demonstrated ability to work effectively in a team.
- Commitment to delivering outstanding patient care.
- Proficiency in office software and practice management systems.
If you are passionate about making a positive impact on patient care and practice success while embodying our core values, we encourage you to apply for this essential role as a Practice Coordinator at 1300SMILES Carindale.
1300SMILES, proudly part of the Abano Healthcare Group
At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.
