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Form of work
SalaryAbout us
Remax Doors is a progressive and fast-paced company delivering doorway solutions for increasing business productivity and profitability. We design, manufacture, install and service a range of door systems for traffic and energy control in almost every type of building. Next time you see a double-acting door at the back of a supermarket, or a high speed roll up door, -check out the logo; -its likely to be one of ours.
About the role
We're currently seeking a Customer Service Administrator to join our busy Customer Service Team. The role is office based and supports our team of Customer Service Administrators in taking calls and emails requesting service and repairs to a range of door systems.
Responsibilities and Duties will include;
- Answering calls for service requests. Triaging the call and collecting the information required to enable a technician to repair the door.
- Creating and monitoring Service Tickets through from initial call, to completed in a time frame that mees customer expectations.
- Liaising with clients to collate Service Ticket update, requesting photos, ensuring site is ready for technician attendance, requesting purchase orders etc
- Briefing Field Service Technicians on the fault details before assigning the work to them for completion.
- Issuing purchase orders to subcontractors.
- Daily meetings with the national Customer Service Team, with daily reports on Service Tickets and our customer feedback.
What you will need to succeed
Previous experience in Office Administration or helpdesk is desirable for this role, and any technical/engineering interest will be an asset. You will need a high level of attention to detail, and excellent written and verbal communication skills, and a polished, professional presentation. You will need to be exceptionally organised, able to multi-task and work with multiple concurrent projects with competing demands in a fast-paced, demanding (and sometimes challenging) environment. Strong Microsoft Office and computer skills,, phone skills/ confidence are essential.
What you will get in return;
This is an opportunity to join a growing organisation with a great culture and a ‘family comes first’ approach to work-life balance. Spacious new offices, great coffee and regular company-provided lunches are some of the perks. A rewarding career path with experienced mentors awaits the successful and motivated candidate.
If you see this as an opportunity to join a quality-focused, leading doorway solutions provider and believe you have what it takes to contribute to the company's vision and mission, -send us your application. We'd love to hear from you!
