Customer Service Officer

Part Time, Permanent 

3 Days Per Fortnight

Stream A, Level 2 ($35-$37 per hour)

The Opportunity

Banana Shire Council is seeking an experienced officer to provide quality Customer Service and information to clients and assist in the day to day operation of the Biloela Office 3 days a fortnight.

Key Accountability and Responsibilities will include: 

• Provide accurate, timely and appropriate information and assistance to customers in all aspects of Council operations including tourist information without referral where possible
• Respond promptly and professionally to incoming phone calls and to customers at the counter
• Process Customer Service requests, complaints, general enquiries and transactions
• Accurately receive, receipt and process applications and provide information for various Council Departments and initiate action as required
• Undertake general administrative duties

About the Person 

To be successful in this position, you will have experience in a customer focused role  including a high level of interpersonal skills and telephone skills. 

You will have the ability to work effectively in a team environment, handle cash, meet deadlines, maintain confidentiality and establish work priorities.

In return - we can offer

• Mentoring and coaching opportunities to increase your industry knowledge;
• Ability to contribute to the community and make the Banana shire an attractive place to live and visit;
• Wellness programs, social club and employee assistance program.

Eligibility requirements

• Qualifications in relevant Customer Service or business administration considered highly desirable 
• Current C class manual drivers licence

To apply:

Visit Council's Website for an Information Pack and submit your application to *********@banana.qld.gov.au 

To be considered for this position, you must have adequate unrestricted rights to work in Australia.

Banana Shire Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.

Please note that this position may be filled before the closing date of this advertisement.