Experienced Medical Receptionist 18 Plus Hours Per Week

Well on Bay Medical Centre is a new modern medical centre located in the heart of Bay Street, Port Melbourne.

We are looking for a Medical Receptionist to work 3-4 afternoons till close per week. Approximately 15-20  hours per week with the view of hours increasing in time as we continue to grow.

We have the opportunity for a dedicated Medical Receptionists to join the practice offering a collaborative approach to the coordination and communication of front desk administration.  With attention to constant improvement to aid in the running of day-to-day operations, you’ll be involved in the implementation of continual process changes and maintaining systems as instructed by the Office Manager and Practice Manager.

As a key member of the team, liaising with patients and doctors you will need to possess strong customer service skills representing the business, providing support to Doctors, Nurses and Allied Health Team members.

The successful candidate will need to have the following experience or similar;

Key selection criteria:

• Minimum three years experience in Medical Reception;
• Computer literacy;
• Excellent interpersonal and communication skills;
• Knowledge and/or ability to communicate in a busy business setting;
• Ability to prioritize, organize and perform numerous tasks;
• Commitment to ongoing training;
• Maintain patient and practice confidentiality at all times;
• Flexibility to meet the operating hours of the Practice.

Key Responsibilities will include but not be limited to:

• Acting as first point of contact to patients.
• Managing telephone enquiries.
• Booking procedures for patients.
• Updating patient records.
• Utilizing Best Practice Software.
• To deal with referring doctors, hospital staff, pharmacists and other professionals, courteously and helpfully;
• To deal with emergencies when necessary, following set procedures;
• Triage calls with nurse or GP on duty;
• Attend to account queries if possible or refer to appropriate person;
• To exercise confidentiality in regard to patient care and all aspects of the practice;
• Maintain reception, waiting areas and consulting rooms in a tidy and welcoming manner, including regular general cleaning and cleaning up spills as they occur;

To be successful you will have previous experience in General Practice with a high standard of customer service and the ability to multi task, work autonomously and be part of a team.