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Form of work
SalaryExperienced Medical Receptionist sought to join the Dr Cris team. Dr Cris leads a team of integrative health practitioners who go beyond surface-level symptoms to uncover the root cause of health concerns and create a personalised approach for each individual. Our private practice enables us to prioritise the best interests of our patients and their health. We integrate evidence-based precision medicine, advanced screening techniques, and a proactive preventative mindset.
What might my day look like?
• Act as the primary point of contact among clinical staff, accounts, patients, and external partners. This includes managing incoming phone calls and visitors, addressing inquiries with knowledge and diplomacy, email, take messages, and directly calls.
• Keep the doctor and the team informed about time-sensitive and high-priority matters, ensuring prompt follow-up through coordination, monitoring, and communication.
• Coordinate with external laboratories and imaging facilities to maintain up-to-date patient records in a timely manner.
• Request medical records from general practitioners and specialists, organising them within our records system.
• Develop proficiency in all aspects of billing incl. Medicare, private health insurance, insurance claims, etc.
• Collect and process referrals, send correspondence to clients' medical practitioners, maintain detailed documentation, and follow up as necessary.
• Ensure that all relevant information (such as lab results, scans, reports, etc.) is present and accessible to doctors and allied health professionals prior to each appointment.
What makes you the right fit?
• You are highly personable
• You are passionate about preventative health care
• You want to be part of an integrative multidisciplinary team
• Possess an understanding of medical terminology, medical, and allied health professional organisations
• Possess experience using medical software incl Pracsoft and Helix and know how to use HICAPs.
Specific role requirements:
• Previous experience working in a medical setting
• Available for set shifts each week:
o Tuesday 8.30am – 5.30pm
o Wednesday 8.30am – 5.30pm
o Friday 8.30am – 5.30pm
o Saturday 8.30pm – 1.30pm
The successful candidate must be able to reliably commit to these hours.
You will become part of a team of individuals who are dedicated to empowering people to live their best lives. We are committed to helping you thrive in your career and pursue your passions. Our standards are uncompromising, and we only hire individuals who share our deep passion for health and wellness. If you resonate with our mission and are enthusiastic about making a difference in the healthcare industry, apply now!
