AddressSummary
This role is responsible for coordinating, planning, and scheduling of maintenance activities of GE Healthcare's (GEHC) extensive range of medical equipment. Working closely with internal partners and customers, the incumbent will ensure effective maintenance strategies are implemented, while proactively managing changes to the planned work schedule in accordance with customer demands, priority levels and capacity changes.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Partner with Service Delivery Managers (SDM) to ensure effective planning and scheduling of GEHC customer assets for all Preventative Maintenance (PM), Field Medical Instructions (FMI) and non-urgent Corrective Repairs (CR) by:
Extracting and analysing data from multiple systems to develop the asset maintenance schedules and plans that ensure GEHC customer assets are maintained in-line with technical specifications, customer expectations and contractual commitments
Proactively communicating with customers, pre and post scheduled tasks to confirm availability of assets for servicing, and satisfaction on completion of work performed by GEHC Field Engineers (FE's)
Working with FMI, QA, training, and projects teams to ensure requests for FE support are planned and scheduled consistently, and are always visible in the FE schedule
Liaising with field leaders and engineers to ensure maintenance schedules are managed to maximise utilisation and minimise site visits
Ensuring all tools and travel requirements have been confirmed to ensure the FE is enabled to complete the service once on-site
Participating in regular meetings with Field Service leaders to review current progress and priorities, and agree action plans and interventions required to ensure quality and timeliness of delivery
Rescheduling or cancelling jobs as agreed with the field teams, ensuring compliance with GEHC policies and procedures
Ensure the accuracy of GEHC systems and data relating to field planning and scheduling practices and an ongoing focus on continuous improvement by:
Working with the SDM to proactively identify data cleansing opportunities and co-ordinate cleansing activities with the appropriate teams
Proactively identify, develop, and implement process improvement opportunities
Liaise with engineers and the SDM to manage all FE's day to day calendars to plan all scheduled tasks (PM, FMI, non-urgent CR)
Assist the SDM and Customer Support Centre (CSC) with resourcing for urgent CR's, while re-arranging resources and schedules to ensure prompt rectification by providing regular and effective communication updates to the customer
Collate and present data to allow visibility of the current status and trends towards on time servicing
Ensure source systems are updated
Attend planning meetings for Installs, QA, FMI's to ensure effective and efficient planning
Working with the SDM over time to develop the role to be the hinge point for all servicing activities
Compliance
Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE Healthcare Promotional Codes
Adhere to all applicable GE and GE Healthcare compliance policies, codes, and training requirements
Identify and report any quality or compliance concerns and take immediate corrective action as required
Quality Specific Goals
Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality and Compliance training within the defined deadlines
Maintain knowledge of and understand all applicable Global and Regional Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or Local/ Int'l Law is broken
Maintain knowledge of and understand all applicable Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or local / Int'l Law is broken
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System
Qualifications and Experience:
High level of proficiency in service CRM and asset maintenance planning and scheduling tools
Knowledge of SalesForce and ServiceMax are highly desirable but not essential - on the job training will be provided
Experience working within a complex, high volume, and fast paced customer service environment
High level of proficiency with Microsoft applications such as Excel and Word
Proven ability to resolve issues, conflicts and competing priorities in high pressure and stressful situations
Experience with data analysis and reporting
A calm and analytical approach to problem-solving (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)
Desired Characteristics:
Excellent verbal and written communication skills and a good command of English
Ability to work in a cross-functional matrix team across ANZ
Willingness to work as part of a team and actively contribute to continuous improvement initiatives.
Strong analytical abilities and high attention to detail
Team oriented with a customer satisfaction and employee experience mindset
Ability to manage self and tasks in a mature and timely manner, prioritizing effectively.
Willingness to be flexible/adapt to changing work environments (shift rotations may be required)
Thrive in a fast-paced, dynamic business environment
Demonstrate behaviours including empathy, humility, integrity, and resilience
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Flexible working options and flexible hours
Competitive salary
5 weeks leave (ask about "take 5")
Generous leave & family policies
Long term career opportunities (locally and globally)
Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!
Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.
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Additional Information
Relocation Assistance Provided: No
