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SalaryAs a Pricing and Customer Service Coordinator, you will be a key player in ensuring the smooth operation of pricing strategies and maintaining high customer satisfaction levels. You will also be involved in the end-to-end invoicing of Your responsibilities will include:
- Prepare accurate daily pricing for the Sales Team and implement and maintain customer pricing.
- Collaborate with internal departments to uphold pricing structures.
- : Identify and escalate opportunities to safeguard company margins.
- Respond promptly and professionally to customer phone calls and emails.
- Manage customer accounts, including new setups and handling queries/complaints.
- Handle customer limits, orders, invoicing, and collections coordination.
- Coordinate delivery and scheduling, communicating with supply chain and carriers.
- Contact customers via phone/email/fax to address inquiries, complaints, sales, and general requests.
- Maintain a high level of customer satisfaction in all external dealings.
Are you a dynamic and energetic professional with a passion for ensuring exceptional customer experiences? If you thrive in fast-paced environments, possess a bubbly personality, and bring a positive energy to your work, we want to hear from you! As a Pricing and Customer Service Coordinator, we are seeking someone who not only meets the qualifications but adds a vibrant and enthusiastic presence to the team.
- Proven track record in administration and Customer Service.
- 3 to 5 years’ experience in administration.
- Invoicing experience.
- Proficient in MS Outlook, Word, Access, and Excel.
- Strong organisational and time management skills.
- Attention to detail.
- Customer service-focused.
