AddressWe are seeking a highly motivated and technically proficient Key Account Manager to join our Mackay team and oversee key customer relationships within the Bowen Basin in QLD.
Playing a pivotal role in driving business growth, you will foster strong customer partnerships and deliver exceptional technical support and solutions for leading mining companies in the region.
About Coxons Group Australia
Coxons Group Australia was founded in 1986 by the Coxons family and is today a market leader in mining equipment cooling solutions, specifically MRO (maintenance, repair, and operations) of radiators and coolers. We have multiple branches across Australia, including our head office located in Brisbane.
We are a company founded on an authentic character and strong values, which means we foster a shared sense of respect, responsibility and camaraderie within our teams. We take pride in nurturing our next generation of people, who can be tomorrow’s leaders and innovators in our field.
About the Role
Reporting to the Group Sales Manager and supported by the Customer Service team, the successful candidate will work collaboratively with the branches and directly with customers to meet their needs and to ensure customer satisfaction. The position will adopt a portfolio of active accounts and will be focused on driving revenue growth in existing customers and offering new service and product lines.
Your responsibilities will include:
- Nurturing customer relationships fostering trust, collaboration, and loyalty to ensure long-term partnerships.
- Serving as the bridge between customers and internal stakeholders, facilitating communication, alignment, and coordination to meet customer needs effectively and efficiently.
- Driving growth by understanding customers’ needs, challenges, and business objectives, and proposing tailored solutions that add value.
- Ensuring Customer Satisfaction by proactively addressing customers’ concerns, resolving issues in a timely manner, and continuously seeking feedback to improve service delivery.
- Developing and executing strategic account plans that align with Coxons Group’s overall objectives and growth targets.
- Analysing market trends, competitor activities, and customers' needs to identify opportunities for business expansion and differentiation.
About You
You are a positive contributor and team player that possesses natural relationship building abilities and determination to meet customer needs. You have experience working with mining and industrial customers and are detail oriented, motivated and organised.
We’re looking for someone with:
- Minimum 2 years’ experience in a Key Account Manager role in the mining or industrial industries.
- Fundamental mechanical knowledge, or knowledge of heavy mining equipment
- Track record of sales success and exceeding sales budgets.
- Experience working autonomously alongside customers in the field.
- Strong time management, prioritisation, and coordination skills.
- Excellent written and verbal communication skills.
- Competent in Microsoft Office suite including Excel.
What’s on Offer
From our leaders to our team on the ground, we all work together and win together. At Coxons Group, you can expect to enjoy great benefits like social and wellness initiatives, learning & development pathways and a company-wide cultural development program so you can build a happy and long career with us.
We're passionate about work-life balance and we recognise our people for doing great work!
What does a career at Coxons Group look like?
- Long term job security
- Competitive salary and company vehicle
- Excellent working conditions with recognition and rewards
- A ‘work-life balance’ agenda that includes wellness and social initiatives, an employee assistance program and learning and development pathways
- Great team with supportive managers and inspiring leaders
If you love the sound of a career at Coxons Group and are performance-minded, a great team contributor and have experience in the field, we would love to hear from you!
Please apply with your resume and cover letter.
Learn more about Coxons Group Australia by visiting our website at https://coxonsgroup.com.au
