Level 1 It Support Technician

Level 1 IT Support Technician

ONGC is an IT, Cloud, Voice and Data Solution Specialist, who enable businesses to break through today’s technology cycles for tomorrow’s business challenges.

They are a key Microsoft Partner and have been recognised as the SMB/MM National Cloud Partner of the year – WINNER! Beating out thousands of other MSP’s. They have also won Gold Coast Business Excellence Awards – IT Business of the year.

Due to substantial growth, they are looking for an experienced Level 1 IT Support Technician to join their team on the beautiful Gold Coast (Arundel location).

Job tasks and responsibilities

ONGC specialise in Cloud services with a forum to allow their engineers to experiment and create ground breaking IP solutions. Whether through SharePoint, Power BI, Power Automate, SQL, PowerApps, the opportunities to explore your creativity are endless.

As a Level 1 IT Support Technicianyou will be responsible for working with a number of clients across a variety of engagements, maintaining relationships with clients, proactively resolving issues and offering solutions. This role will be both challenging and fulfilling.

To be successful, you must possess the following:

• Exceptional customer service skills
• Strong verbal and written communication skills
• A vibrant, flexible and can do attitude
• Willingness to learn by putting in the ‘hard yards’
• Ability to make decisions, problem solve and troubleshoot whilst under pressure
• Excellent time management and organisational skills
• Experience/exposure in active directory, exchange, Office 365 and other cloud based technology
• A degree or diploma in IT or related discipline

Skills and experience

• Previous work experience in a MSP is a distinct advantage, and customer service experience is a MUST
• Certifications (Microsoft/ITIL/Cisco, CompTIA) will be highly regarded
• You will be a great communicator, be known for your outstanding customer service and take ownership of customer issues to get them resolved
• Must thrive in a team environment
• Proficient in MS365
• Ability and willingness to work towards key performance indicators and service level agreements

Job benefits and perks

You will come to work in a purpose-built facility including an entertainment area with plenty of games to play whilst you are taking a well-earned break! Staff recognition, quarterly team building offsites and annual weekends away as a team and with families are some of the additional benefits they offer. Most importantly they just try to have fun.

If you have already completed industry certifications, or aspire to complete Microsoft certifications such as MS900/AZ900 and the like, we will help you along your learning journey and get you skilled up fast!

Remember this is the Gold Coast so lifestyle choices become a driving factor! They aim to satisfy the team across all levels of personal, professional and financial development. They pay for staff to engage in industry training and partake in a range of activities singularly and as a group to enhance personal development and bring the fun back to work.

Don’t wait, APPLY NOW or contact NGHR on 03 9119 0*** for more information!