Medical Receptionist / Admin Assistant

Receptionist / Administration Assistant

4 or 5 days a week (32-38 hours per week)

Geelong Hand Therapy is a private hand therapy clinic that operates from a central clinic and has 3 off-site locations. We are a team of occupational therapists who specialise in the area of hand therapy and manage all conditions and injuries relating to the upper limb, including finger, thumb, wrist and elbow injuries. We have an exciting opportunity for a receptionist, preferably with a minimum of 12 months experience in healthcare, to join our administration team in managing front desk operations for our busy clinic. This position is based at our main clinic in central Geelong.

We are seeking a friendly and approachable receptionist with exceptional communication and customer service skills, who is calm under pressure, can multitask with efficiency and has outstanding attention to detail. Excellent time management skills and the ability to prioritize tasks are essential. We value our team members and our patients enjoy their interactions with the front of house staff, so the ideal candidate will be warm and welcoming while still maintaining a professional manner.

Key qualities required for the role:

• Positive and professional manner
• Ability to learn quickly and work efficiently
• Ability to work well under pressure and prioritise tasks during busy times
• Outstanding written and verbal communication skills
• Reliable, dedicated and honest with their work
• Sharp attention to detail
• Excellent people skills and the ability to work well within a team
• Be well presented and confident

Duties for the role include:

• Being the face of the clinic and the first point of contact for patients
• Managing a large volume of telephone calls and emails, and responding in a timely manner
• HiCaps / Workcover / TAC / DVA billing
• Scheduling patient appointments
• Data entry, updating and creating patient files
• Communicating with clinical staff as well as external third parties such as surgeons, GP clinics, hospitals, suppliers etc
• Invoicing, receipting, faxing, scanning, emails. 
• All general office duties including managing a very fast paced work environment

Highly desirable, but not essential, experience:

• Knowledge of Workcover, TAC and DVA billing requirements
• Minimum of 12 months experience in a healthcare setting
• Experience using the practice management software PracSuite

This is a great opportunity for the right person to join our successful team of professionals who are dedicated to providing a high-quality healthcare service to our patients. Extensive on the job training will be provided.

Further details about our business can be found on our website www.geelonghandtherapy.com.au

To apply forward your resume and include a cover letter addressed to Jane Skeen at ****@geelonghandtherapy.com.au

PLEASE NOTE, APPLICATIONS WITHOUT A COVER LETTER WILL NOT BE CONSIDERED.

Applications close March 15th, 2024