Medical Receptionist - Cairns City - Casual

General Practice in Cairns City location requires Medical Receptionist to join our busy dedicated Team

Casual Medical Receptionist vacancy - Cairns 24 Hour Medical Centre

• Attention to detail
• Flexible, re availability during Clinic opening hours - 7 days
• Exceptional Customer Service skills required

• Can do attitude, with willingness to learn on the job

• Approx. 4 to 5 shifts / 25 - 35 hrs per week availability

Previous Healthcare industry experience preferable, hospitality Reception/Administration skills suit also
Casual rotational roster - during clinic hours Monday to Sunday.
Flexibility is required with shifts covering mornings and evenings and rotational weekends. Clinic opening hours - currently 7am to 9pm weekdays, 8am to 6pm Saturday and Sunday.
Duties include, but are not limited to:

• Answering incoming calls, busy switchboard and professional emails
• Appointment bookings and managing multiple diaries on a software system
• Meeting and friendly greeting of patients
• General cleaning and upkeep of practice areas, following strict infection control requirements, stock take and restocking of supplies
• Willingness to learn, be directed and follow procedures
• COVID 19 screening of entering patients, in compliance with current guidelines
• Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations
• Filing, scanning, copying
• Providing support / assistance to our healthcare professionals

The successful applicant must have:

• Exceptional customer service skills, with a polite manner, and empathic nature
• Enjoy a fast paced environment
• Ability to remain calm under pressure, with a positive and enthusiastic disposition
• Demonstrate outstanding organisational / time management skills, with the ability to multi-task
• A commitment to on-the-job training and ongoing learning and development
• Take pride in their written and verbal communication skills, paying attention to detail
• Willing to take direction and work collaboratively as part of a Team
• Intermediate computer knowledge/skills
• The ability to show empathy towards others and a general desire to assist patients, co-workers and professionals
• Current driver licence for errands (automatic work car)
• Australian citizenship or permanent residency essential

Please send CV, cover letter and references by email
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED
Start date: As soon as possible