Precinct Customer Service Officer

The City of Gold Coast is Australia's second-largest local government authority, and our people are united in their passion for delivering the best for our City.

Why join the City of Gold Coast? What's in it for you?

When you join the City of Gold Coast, we provide pathways and opportunities for you to grow and achieve your potential; we look out for your health and well-being with our Fitness Passport and Employee Assistance Programs, and we offer flexible work and hybrid office/work from home options to allow you to have more time doing the things you enjoy. In addition, we have a generous superannuation scheme and an employee-driven Social Club to get you amongst the action!

About your new role

Our Customer Service Officers are the smiling, welcoming face of our aquatic centres and are dedicated to providing a positive experience for all facility patrons. Working front of house, you will be responsible for opening and closing the facility, and assisting our patrons with membership enquiries, venue and event bookings, kiosk and merchandise purchases and general enquiries. 
At our centres, we pride ourselves on delivering exceptional Customer Service and appreciate that every individual is unique. Our ideal candidates will be reliable team players who believe in working together to ensure success. You must be enthusiastic and inspire those around you. Your peers would describe you as an upbeat, proactive and courteous person with a can-do attitude. 
We have a number of casual positions available at Pimpama Sports Hub. You must have the flexibility and availability to work across the centre’s operating hours, including shift work, weekends, early mornings from 4am and evenings until 8pm will be highly regarded. Casual hourly rates start at $33.86 (including casual loading) plus up to 12% superannuation and applicable penalties.

About your new team

There's nothing Gold Coasters love more than getting outdoors and maintaining an active and healthy lifestyle. At the City of Gold Coast, we take pride in providing the community with essential health and well-being products and services at our aquatic centres. 
The newly opened state-of-the-art Pimpama Sports Hub truly is an outstanding facility, hosting an aquatic centre with five pools, 12 netball courts and clubhouse, eight competition tennis courts, a health and fitness centre, and Community Centre. Residents enjoy the precinct’s abundant outdoor spaces where families and friends meet, socialise and exercise. 

What you bring to your new role

• A passion for understanding your customers and connecting with your local community.  

• An innovative mindset and attitude to go above and beyond for your customers. 

• You take pride in your work and are dedicated to making a positive contribution to the work environment. 

• You understand we support each other and share common goals and are a motivated team player who understands everyone in the team has a vital role to play.

• You’re passionate about water safety, health & fitness and committed to facilitating a safe and enjoyable aquatic and fitness experience for everyone.

For more information about the roles and responsibilities of this position, please view the attached position brief. To access this document, click the paperclip icon in the top right corner of this screen.   

How to apply for this role

If you think you have what it takes to be a valuable part of our growing Customer Service team at Pimpama Sports Hub, select “Apply Now” and upload your current resume and a cover letter (no more than two pages) that demonstrates how you meet the requirements of this role. Please ensure each document is within a 2MB file size limit, preferably in PDF format.

As part of our selection process, you may be required to undertake a one-way video interview via Criteria, face-to-face or virtual interview via Microsoft Teams. You may also be required to undertake reference checks via Xref, police checks, employment history checks, qualification checks and drug and alcohol testing.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.