Quality Assurance Coordinator

Enterprise & Training Company Limited (ETC) are a leading provider in employment, training and business services. We are innovative, progressive and committed to making a positive difference in our communities.

We are seeking a highly experienced Quality Assurance Coordinator to join the team on a full time basis. The location of the role is negotiable depending on the successful applicant and can be based in any of ETC’s office locations in Coffs Harbour, Port Macquarie, Brisbane or on the Gold Coast. Travel will be required across our footprint from time to time.

As part of the Business Integrity team, this position oversees the monitoring and reporting of external audit and Quality Assurance activities for our Employment Services and Training programs. 

The role will assist in the enhancement of policy, procedures and best practice guides and tools to meet our contractual obligations.  The role will actively lead the identification of systematic issues, root cause analysis and continuous improvement processes to ensure adherence to contractual guidelines to achieve ETC’s agreed targets as set by the Department of Employment and Workplace Relations (DEWR), Department of Social Services (DSS) and other funding bodies and in line with our organisational mission and values.

Join our Business Integrity unit working in collaboration with our Employment Services teams to ensure excellence in our processes.  Be part of the driving force behind quality outcomes at ETC, making a positive difference to the lives of our customers.

Essential experience, qualifications and skills:

• Solid operational experience in the Employment Services Industry
• Demonstrated knowledge/experience of Quality Assurance systems, audits and implementing corrective action initiatives
• Excellent verbal and written communication skills to convey findings, issues and recommended actions for improvement.
• Strong knowledge of Employment Service Programs and/or RTO quality standards and compliance requirements.
• Ability to think critically with attention to detail to identify potential problems and evaluation data related to quality metrics and compliance requirements.
• Ability to be flexible and regularly adjust priorities as required
• A recent clear National Police Check
• A current Working With Children Check / QLD Blue Card
• A current Drivers Licence

A full Position Description, including the Selection Criteria, can be viewed on ETC Careers Page.

Why work for ETC?

ETC promotes a positive work culture where you will be part of a team supporting and inspiring you to achieve your best. We take care of our people and offer training and progression opportunities and a huge range of staff benefits including; salary packaging to increase your take-home pay; discounted private health insurance; paid Birthday leave, health and wellbeing initiatives; staff reward schemes and more.

How to apply:
If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you!

Simply click the 'Apply Now' button and submit a Cover Letter briefly outlining your experience and a Resume (saved as one document) to our recruitment portal.

Applications must be submitted through ETC’s recruitment portal to be considered for the role.

Applications close:

Sunday, 28 April 2024 at 11:59pm.  Please be advised that ETC reserves the right to close this vacancy early if a suitable applicant is identified.

More Information:

Please contact Larissa Owen, Business Integrity Manager on 0437 048 *** or email ************@etcltd.com.au

We are an equal opportunity employer and promote great working conditions.  We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural backgrounds, bilingual people, mature aged workers and people with disability.

Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carry out a variety of reference checks including a National Police Check and that a current Working With Children Check / Blue Card must be provided prior to commencing employment. 

ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.