AddressCentacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation dedicated to providing services to the entire community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, Centacare operates in more than 200 locations, supporting tens of thousands of people each year across various Directorates.
The role:
As the Practice Governance Coordinator, you will play a crucial role in supporting the Head of Governance, Quality & Continuous Improvement. Working alongside a multidisciplinary team, you will oversee the development, implementation, and maintenance of governance systems and processes. This includes feedback and complaints management, information management, client risk management, Quality Assurance, continuous improvement, and regulatory compliance across various programs and services.
This role may require availability after hours to address immediate client safety risks and ensure continuous improvement in service delivery. You will actively contribute to Centacare's Practice Governance Framework, promoting a culture of openness and robust governance.
Key Duties:
- Resource and support the implementation of Centacare’s Practice Governance Framework as required by the General Manager of Centacare Practice Governance and in close collaboration with the PGU and other key stakeholders.
- Undertake all formal reporting requirements relevant to the responsibilities of the role.
- Support the Head of Governance, Quality & Continuous Improvement in policy and procedure research and development.
- Identify systemic trends through data analysis and report issues for continuous improvement.
- Assist in the development and implementation of practice governance training.
- Bachelor's Degree in Psychology, Health, Law, Community Services, or a relevant discipline.
- Understanding of legislative, regulatory, and standards relevant to community services organisations.
- Knowledge of the NDIS Quality and Safeguarding Framework, Aged Care Quality Standards, and Human Services Quality Framework will be highly regarded.
- Demonstrated experience in developing and implementing policy and procedural reforms.
- Exceptional written communication skills with the ability to articulate complex information clearly and concisely.
- Ability to obtain an NDIS workers screening card and working with children check.
- Ability to obtain and pass a police check.
Why Work for us?
This is a unique opportunity to work for a values-based organisation and develop your skills at one of the largest employers in Queensland. In addition to a competitive remuneration package including 12% superannuation,6 weeks paid parental leave, 13 weeks Long Service leave plus PBI packaging benefits of up to $18,550, you will be able to be part of an organisation that truly values their employees and providing client-centric care to our clients.
How to apply
If you are ready to contribute to the improvement of service delivery, uphold the highest standards of practice governance, and have a passion for policy development and meet the qualifications outlined, we invite you to apply for this role.
Click APPLY and submit a cover letter that clearly addresses the above-listed skills, experience, and essential criteria, as well as a copy of your current résumé.
Please note shortlisting and interviews will commence as applications are received.
The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.
Additional information
- Salary packaging options are available, up to $15,900.
- A dedicated and supportive team culture.
- Opportunity for professional development and growth.
