Radiology Office Administrator

Part time – 45.6hours per fortnight 

Swan Hill District Health is pleased to offer the opportunity for an Office Administrator to join our progressive and enthusiastic Radiology team. The Radiology Office Administrator will provide high level all-rounder administrative support and customer service enabling the delivery of a quality medical imaging service to the community and clinicians. The successful applicant will demonstrate excellent interpersonal, communication and leadership skills. 

About the role:

• Usual hours of work are 8.24am – 5pm, 3 days per week, with rostered break times – hours and days of work can be negotiated for the successful candidate for mutual benefit and work/life balance.
• Work in a supportive and approachable team with a high focus on skills and training.
• Variety in work and a sense of achievement.
• Help build and develop the business operations of the Radiology Department.

Key Responsibilities: 

• Customer Service – ensuring excellence in the delivery of customer service to all patients, staff and visiting medical staff; 
• Stakeholder Liaison – liaising with key stakeholders to maintain and increase referral network through liaising and building relationships with key stakeholders
• Accounts Management – Responsible for all patients’ billings, invoicing and processing and, management of aged debtors; 
• Staff Management – Responsible for the training and ongoing development of the SHDH Radiology administrative & reception staff; and 
• Business Development – deliver success through innovative and strategic business development and improving process efficiencies 

About You: 

Essential:

• Previous demonstrated leadership qualities and/or management experience is essential. 
• Demonstrated capability of working independently with a high level of autonomy 
• Previous demonstrated experience in account keeping, billing and revenue efficacy 
• Demonstrated time management and work prioritisation skills 
• Demonstrated ability to develop and assess department workflow to improve efficiency 
• Demonstrated high level verbal and written communication skills 
• Competency is use of software applications such as Windows and Microsoft Office. 
• Out of the box thinking for business/sales and process efficiencies 
• Competency in Medical Terminology. 
• Commitment to excellent client service and organisational values of connected care, best experience. 
• Evidence of immunisation records/history as part of the Health Services Act 1988, 2020 Amendment (Mandatory Vaccination of Healthcare Workers), through either documentation or copy of serology report.  It is required that there is immunisation for all vaccine preventable illnesses.
• Current National Police Check and Working with Children check

Desirable: 

• Previous experience working in a Radiology environment
• Familiarity with Radiology software Comrad or similar RIS 
• Familiarity with stock control and ordering including Oracle ordering systems

About Swan Hill District Health: Swan Hill District Health is a 143 bed (including Aged Care), fully integrated rural public health facility servicing a greater community of around 35,000 people. Our vision at, Swan Hill District Health, is to provide clear, connected care, best experience for our community. 

SHDH is a compassionate, family friendly employer where every employee is a valued team member. Inclusive of a perfect work/life balance, SHDH also provides:

• A dynamic workplace                       
• Discounted Corporate gym memberships
• Free onsite car parking                    
• Professional Development opportunities 
• Salary Sacrifice/Packaging              
• Employee Assistance Program

Enquiries about this role should be directed to Natalie Barnes, Radiology Manager, Ph: (03) 5033 9*** or E: *******@shdh.org.au   

To apply for this position: email the completed Application for Employment form, Cover letter, CV and response to the key selection criteria to **********@shdh.org.au. 

You will find the full position description containing the key selection criteria & application for employment form in the attached documents. Swan Hill District Health reserves the right to commence interview immediately upon receipt of applications.                                                       

Closing Date: 22nd April 2024 

Swan Hill District Health is an equal opportunity employer committed to diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.