Risk And Quality Manager

The Opportunity

This exciting new role will lead quality improvement and risk management across our operations. Directly reporting to the CEO, the Risk and Quality Manager will ensure AccessHC maintains the highest service standards for our clients and communities, effectively manages risk, and has a culture of continuous quality improvement. This role would involve working across all sites and working from home as required.

What you will be doing

Key Responsibilities

• Lead Risk and Quality activities and planning in alignment with AccessHC's purpose, values and goals
• Provide supervision, support, and development to Risk and Quality team members
• Ensure AccessHC’s Risk Management Framework is embedded and risks are appropriately managed
• Lead organisational continuous improvement planning in response to consumer feedback, accreditation, and impact measurement activities
• Manage internal assurance, audit and investigation activities
• Oversee the development, review, and approval of policies and procedures
• Prepare high quality reports and insights on Risk and Quality for relevant stakeholders
• Collaborate with the Communications team to effectively promote Risk and Quality initiatives.

What you will bring

The skills and experience you will bring to this role as the successful candidate you will have:

Key Selection Criteria

• Minimum 5 years of experience in health, mental health/AOD, or social care sectors
• Experience in leading or coordinating Risk and Quality functions in a complex operating environment
• Qualifications or training in risk, quality, or compliance management (desirable)
• Excellent communication skills, with ability to engage internal workforce, operational leaders and key external stakeholders and partners
• Proficiency in legislative and regulatory requirements for health and social services
• Excellent organisation, time management, analytical, and problem-solving skills

Attributes

• Strong personal commitment to the vision and values of Access Health and Community
• Demonstrated ability to build and maintain an engaged and positive team culture
• Demonstrated ability to lead change within a complex operating environment
• High levels of financial acumen
• Analytical and problem solving and project management skills
• Experienced in Board and audit presentations
• Excellent communication and interpersonal skills, with the ability to influence and build trusting relationships with key stakeholders

Access Health and Community Culture and Benefits

At AccessHC, we offer more than just a fulfilling career; we invest in our people and provide an environment where you can thrive in a culture of collaboration and support. Our team members share commitment and passion to make a positive impact and this ethos creates a range of benefits for our people from opportunities for personal and professional growth to a sense of purpose and belonging.

Our culture promotes an environment of success and fulfilment. Join us and experience a career where you truly make a difference.

The position encompasses an extensive range of benefits:

• Supportive and values based culture and engaged workforce
• Culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• Focus on staff wellbeing and health - Employee Assistance Program (EAP)
• Commitment to ongoing professional development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave loading
• Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/

Entertainment expenses)

Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits

Apply Now

Submit your application including your resume and cover letter addressing the selection criteria.

Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/

Please email:

Talent Acquisition Lead, Lesley Weymouth-Wilson: ***************@accesshc.org.au if you would like further information about the role.

We will be reviewing applications as they are submitted and may appoint the role before the end of date of the advertisement.

Applications close date: 17th March 2024

Access Health and Community (AccessHC) is a Child Safe Organisation that values inclusivity and diversity. We encourage applications from people with disabilities, those with lived experience of mental health and/or alcohol and other drugs (AOD) challenges, and those with diverse genders and sexualities.

At AccessHC, our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples experience equitable health and social outcomes. Our Reflect Reconciliation Action Plan (RAP) will contribute to achieving reconciliation. We will seek an understanding of and acknowledging histories and injustices, support the active expression of culture, build strong, trusting relationships, and apply culturally appropriate practices within our work.

We will work in partnership with Aboriginal and Torres Strait Islander peoples to create a welcoming and safe place for everyone at our services. AccessHC acknowledges the Wurundjeri Woi-wurrung people, who are the Traditional Owners of the land on which we work. We pay our respects to Wurundjeri Elders past, present, and future, and extend that respect to other Aboriginal and Torres Strait Islander people and we acknowledge that sovereignty was never ceded.

As a vaccine positive organisation, we encourage COVID-19 vaccinations and require successful applicants to undergo a NDIS Check, Working With Children Check, Police Check and potentially an International Check.