Sales and Events Coordinator

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named the State Winner of the 2022 Large Training Provider of the Year at the prestigious Queensland Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. 

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Sales and Events Coordinator, you will:

• drive the Sales and grow business profitability whilst maximising the commercial use of the Robina Event Centre by identifying and targeting potential clients for private events, corporate gatherings and celebrations; 
• be responsible for working with the Events team to organise events and provide an administrative support service that will assist the team to drive Sales and grow business profitability whilst maximising the commercial use of the Robina event centre
• leverage the sustainability aspects of the campus as a point of difference to build the campus reputation and attract commercial business to the Robina event centre.

The role will be located at the TAFE Queensland Gold Coast Robina campus. Leading the way as a sustainable vocational institution in Australia, our Robina campus ensures that sustainability is embedded into every aspect of campus operations including campus design, course curriculum and student life. 

The Robina campus is not just a place of learning for our students, but a place for the community to come together. Students will practise their new-found skills, connecting with the local community at our live training facilities including Fitness Centre, Rooftop Restaurant, Coffee Shop and Conference and Banquet Centre.

The position reports to the Operations Manager, Faculty of Business, Education, Hospitality and Language (BEHL), TAFE Queensland Gold Coast Region.

This is a Permanent Full Time opportunity.

The position will be based primarily at Robina however you may be required to perform work at other TAFE Queensland campuses.  

Key Responsibilities

• Actively source and convert new business and event opportunities for the Robina Event Centre.
• Collaborate with the marketing team to create enticing promotions and marketing materials for exciting and unforgettable event experiences including the utilisation of social media and other platforms to promote the Robina Event Centre as a premier venue for events.
• Meet with potential clients for site visits and participate in open days and event expos for business development opportunities.
• Foster relationships with local businesses and event planners to generate repeat business.
• Act as a main point of contact for event inquiries, providing prompt and detailed information including daily responses to emails, phone enquiries and social media communications.
• Manage the end to end planning and execution of events by managing all aspects of client engagement, with a focus on providing a high quality client experience throughout the event booking, planning and delivery process.  This will also extend to the in house events.
• Carry out tasks of a financial nature including the preparation and costing of event orders for review by the Events team prior to preparing and distributing proposals, contracts and invoices to the client. 
• Assist in the preparation of weekly and monthly reports for review by the region’s management team
• Work closely with the restaurant management team to align events with the overall brand and ambiance of the establishment.
• Coordinate event planning, briefing and debriefing meetings to ensure collaboration with kitchen and service staff to deliver a smooth event operations and exceptional guest experiences.
• Liaise with suppliers, including but not limited to theming & staging, AV and entertainment based on event requirements.
• Model and actively promote an ethical and safe work environment that supports a best practice regarding health, safety, wellness and sustainability.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

1. Demonstrated experience in a Sales and event coordination role, preferably in the hospitality industry.

2. Demonstrated ability to coordinate and prioritise the delivery of an effective administrative service in an environment of strict and competing deadlines with a focus on quality client service.

3. Strong organisational ability and attention to detail in designing unique event experiences and finding innovative solutions to challenges that may arise.

4. Excellent communication and interpersonal skills including the ability to effectively liaise consult and negotiate with a broad range of clients and work both independently and within a team.

5. Well-developed knowledge of and skill in the utilisation of a variety of software packages and of computerised management information systems. 

Highly Desirable Requirements

• Minimum 3 years recent event coordination and administration experience.
• Experience using iVvy Event Management software
• Understanding of the United Nations Sustainable Development Goals and the ability to adapt sustainable practices into all aspects of the role.

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• A structured resume which contains the contact details of at least two (2) referees, one of whom should be your current or most recent supervisor.
• A covering letter of no more than two (2) pages outlining your suitability for the role described above by responding to the ‘How you will be assessed’ listed above.

Closing date: Sunday 4 February, 2024

Job Reference Number: TQ2024-48

For further information, please contact:

Katie Coe, A/Commercial Operations Manager

*********@tafeqld.edu.au