Address
Form of workJOB TITLE: Sr. IT Support Specialist, Australia
REPORTS TO: Managing Director, ANZ
LOCATION: Melbourne, Australia
Who we are
AXS Australia is a leading global ticketing, data, and marketing solutions provider and are the preferred ticketing partner for some of the largest venues and festivals, from The O2 Arena and The SSE Arena, Crypto.com Arena and Toyota Centre, Wembley to Barclaycard British Summer Time in Hyde Park.
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
The Role
AXS is seeking a Senior Information Technology Support Specialist to join our team in Melbourne, Australia. The ideal candidate will be responsible for managing and executing all support activities relating to all information technology systems for AXS including data, networks, and computer systems (hardware and software). They will provide the highest level of support to our clients and end users. This includes hardware, software, and other resources to meet the company's requirements. They will interface with a wide variety of functional areas within the organization including Client Support, Implementation and Account Management. Provide a high level of customer service, troubleshooting, and maintenance.
What you'll be doing
Provide technical support to Clients, End-users, Contact Center for all IT / Operations related issues
Communicate regularly with peer technicians in other team facilities regarding operational situations and health
Maintain record of daily problems and remedial action taken, as well installation activities
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
Document all work performed and possess ability to write clear and effective status reports
Work with staff, users, and management to establish requirements for new systems or modifications
Provide "Remote Hands" assistance, as requested by customers
Investigate, resolve, and implement improvements to existing information systems and associated procedures
Setup equipment for employees and clients, performing or ensuring proper installation of computers, access control systems, switches, and appropriate software
Communicate effectively, both verbally and in writing, with clients to identify needs and evaluate alternative technical solutions
Prepare evaluations of software or hardware and recommend improvements or upgrades
Engage in problem-solving, monitoring, and installing data communication equipment and software
In a subordinate role, provide technical support for large projects, operations, and special live events
Travel as required up to 25%
Skills and Experience we're seeking
3-5 years of IT/IS or related experience
A strong working knowledge of Windows OS, Windows Server, Apple iOS
Working knowledge of Networking (OSI network layers, TCP/IP) and WAN Devices, circuits, cabling and telephonic and/or Wi-Fi technology
Knowledge of commonly used concepts, practices, and procedures within the desk-side and server environments
Must be self-motivated, capable of troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
Ability to work under stressful conditions and time constraints
Ability and willingness to work off-hours, on-call and on weekends as necessary
Must have clean driving record with no prior alcohol related charges, be able to provide a current driver's license
And you'll really get our attention if you have
An equal passion for technology and digital media
Note: This job description is not intended to be all-inclusive. Our Sr. IT Specialist may be required to perform other related duties as assigned.
