Address The Orbus Technical Support team is growing in Sydney. We are seeking a highly motivated and detail-oriented Support Analyst to join our team in supporting our flagship SaaS platform, built on Azure and Microsoft 365. In this role, you will be responsible for providing support to our customers, troubleshooting technical issues, and ensuring a positive user experience.
What you’ll do:
Provide timely and accurate technical support to customers via Zendesk, keeping them informed throughout the support process.
Diagnose and resolve a wide range of technical issues related to the SaaS platform and other applications.
Collaborate with our Software Development, Product Management, Customer Success, and Account Management teams to escalate complex issues and identify solutions.
Continuously learn and stay up-to-date on the latest features and functionalities of our applications, and related Azure functionality.
Document and maintain knowledge base articles and internal documentation.
What you will need to be successful:
Minimum 1-2 years of experience in a technical or Application Support role, preferably in a SaaS environment.
Strong understanding of cloud computing concepts, particularly Microsoft Azure and Microsoft 365.
Experience of Windows Server, SQL Server and IIS.
Knowledge of ticketing systems such as Zendesk, taking ownership of tickets, and managing against SLAs.
Excellent problem-solving and analytical skills, with strong communication skills and the ability to build rapport with customers.
What’s in it for you!
A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.
Competitive salary and benefits (in line with experience)
Individual performance bonus
Hybrid working model, 3 days in our Sydney Office and at 2 days at home Curious, open culture, with teams collaborating across geographies
Living our Values at Orbus
Trust: We build trust across our people, customers and partners through honesty, transparency and communication.
Empowerment: We empower our customers and our people with growth, development and experience
Clarity: We provide clarity and sense of purpose, focused on helping everyone achieve success and forging a clear vision of the future
Harmony: We work as one team, collaborating closely so we can sustainably change and grow
Find your place at Orbus - We're a diverse and inclusive workplace that promotes a sense of belonging allowing all of our people to bring their whole selves to work every day.
Recruitment Companies - Thank you for your interest in our roles – we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs.
Offers of employment will be dependent on satisfactory references and a DBS check
